Emiya Turner
Tavares
Summary
Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.
Customer-focused Food and Beverage Attendant with background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Resourceful Order Picker familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Kroger fulfillment
Groveland
09.2021 - 03.2024
- Tracked inventory levels and restocked items as needed.
- Provided fashion advice to customers based on current trends and personal style.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Packed orders for shipment in accordance with customer requirements.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Checked for accuracy of order fulfillment prior to packaging.
- Adhered to company policies regarding safety, security, attendance, punctuality, cleanliness.
- Communicated effectively with colleagues and supervisors regarding work assignments.
- Collaborated with team members on projects involving multiple departments.
- Received deliveries from suppliers and verified that they were complete and accurate.
- Provided assistance in unloading containers when necessary.
- Inspected incoming shipments for damage or discrepancies and reported issues to supervisor.
- Assisted other departments in retrieving supplies when needed.
- Organized merchandise on shelves according to product code or type.
- Entered data into a computer system regarding stocked items, delivery dates, prices.
- Performed routine maintenance tasks such as sweeping floors, dusting shelves, and cleaning windows.
- Prepared orders for shipping according to company policies and procedures.
- Updated the store's website with new products, descriptions, prices.
- Trained new team members on proper decanting techniques and procedures.
- Received deliveries from vendors and checked them against invoices to ensure accuracy.
- Kept accurate records of inventory levels and sales transactions.
Host
Millers Ale House Bar and Grill
Lady Lake
01.2021 - 08.2021
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Ensured compliance with health and safety regulations within the restaurant.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Inspected dining areas for any damages or defects.
- Provided customers with accurate wait times and monitored waiting list.
- Balanced cash drawers at the end of each shift.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took beverage orders and served drinks during peak meal times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Guest Services Associate
SeaWorld Parks & Resorts
Orlando
08.2019 - 11.2020
- Provided support during peak hours in order to maintain excellent customer service standards.
- Processed payments for room charges, incidentals, and taxes.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Coordinated special requests from guests such as transportation arrangements or restaurant reservations.
- Greeted guests in a friendly and professional manner.
- Performed daily audits of all front desk operations including cashiering activities and credit card transactions.
- Maintained cleanliness of the reception area by vacuuming carpets and dusting furniture on a regular basis.
- Resolved guest complaints in a timely and efficient manner.
- Assisted with training new Guest Services Associates on proper procedures.
- Handled incoming calls from potential customers inquiring about availability and rates.
- Managed lost and found items according to established protocols.
- Assisted with check-in and check-out procedures.
- Verified accuracy of billing statements prior to sending them out to customers.
- Tracked customer loyalty program rewards points for returning guests.
- Answered emails promptly regarding inquiries or complaints from customers.
- Assisted with scheduling and bookings, member payments, and data entry.
- Detailed all policies and procedures, including safety information to guests upon hotel check in.
- Set up appointments, processed payments and responded to wide range of questions.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided guests with positive experience and professional impression.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
Lifeguard
SeaWorld Aquatica
Orlando
04.2018 - 08.2019
- Educated patrons about safe swimming practices through public announcements.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Prepared detailed incident reports following accidents or other incidents.
- Monitored swimmers to ensure safety in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Assisted with orientation sessions for new lifeguards in training.
- Enforced all safety regulations and posted rules for patrons.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Observed sections of assigned water zone of responsibility.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Watched over swimmers to respond quickly to distress situations.
- Used training and medical supplies to examine injured people and administer first aid.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Cleaned, brushed and vacuumed pool to keep clean.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Adhered strictly to emergency action plans.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Recognized swimmers in need of assistance and acted quickly.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Monitored surrounding environment constantly to watch for potential risks.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Transported injured patrons from location of accidents to safety and medical transportation.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
Food and Beverage Attendant
SeaWorld Parks & Resorts
Orlando
01.2018 - 04.2018
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Maintained a positive attitude towards coworkers and customers at all times.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Cleaned spills immediately using appropriate methods per company policy.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Inspected dishes for cleanliness before serving them to customers.
- Responded quickly to customer complaints or special requests in a professional manner.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Replenished stocking stations with utensils, condiments and napkins.
- Stocked service stations with ice, napkins and straws.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2018
Skills
- Customer service
- Food safety
- Inventory management
- Cash handling
- Menu knowledge
- Order fulfillment
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Sales techniques
- Process improvement
- Customer feedback
- Product delivery management
- Silverware Placement
- Guest services
- Hygiene standards
- Meal prep
- Serve customers
- Buffet management
- Problem-solving abilities
- Dishware Handling
- Space set up
- Tableside service
- Complaint handling
- Ice and keg replenishment
- Cleaning and sanitizing
- Task prioritization
- Teamwork
- Team leadership
- Display building
- Analytical thinking
- Order Collection
- Flexible schedule
- Organizational skills
- Active listening
- Team building
- Staff leadership
- Drink refilling
- Seating arrangement
- Reliability
- Dining room organization
- Food processing
- Bar supply replenishment
- Teamwork and collaboration
- Problem-solving aptitude
- Tip handling
- Phone orders
References
References available upon request.
Timeline
Personal Shopper
Kroger fulfillment
09.2021 - 03.2024
Host
Millers Ale House Bar and Grill
01.2021 - 08.2021
Guest Services Associate
SeaWorld Parks & Resorts
08.2019 - 11.2020
Lifeguard
SeaWorld Aquatica
04.2018 - 08.2019
Food and Beverage Attendant
SeaWorld Parks & Resorts
01.2018 - 04.2018
High School Diploma -
Penn Foster Career School