Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Strader

Mattoon,Illinois

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Personal Banker

First Neighbor Bank
02.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.

Branch Manager

Washington Savings Bank
09.2021 - 02.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Vice President of Operations/Retail

The First National Bank
11.2006 - 08.2021
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Established performance goals for department and outlined processes for achievement.

Education

High School Diploma -

Mattoon High School
Mattoon, IL
05.2005

Skills

  • Relationship Building
  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Cash Handling
  • Positive Attitude
  • Fraud prevention
  • Attention to Detail

Timeline

Personal Banker

First Neighbor Bank
02.2024 - Current

Branch Manager

Washington Savings Bank
09.2021 - 02.2024

Vice President of Operations/Retail

The First National Bank
11.2006 - 08.2021

High School Diploma -

Mattoon High School

Similar Profiles

CREATE PROFILE
Emily Strader