Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emlyn Glen

Queens,NY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PLS Financial Services
Brooklyn, NY
12.2023 - 02.2025
  • Assisted staff with resolving complex customer issues and implementing
    targeted solutions.
  • Assisted customers by providing confirmations, answering questions, and offering general information.
  • Guided customers through troubleshooting, navigating the company website, mobile app, or using the products or services using digital tools.
  • Properly diagnosed customers' needs and proactively educated them about the features and benefits of the company's products and services.

Data Entry/Account Administrative Representative

Bay Terrace Medical Office
Queens, NY
12.2020 - 10.2023
  • Performed administrative tasks and assisted in executing business solutions, and successfully entered data into the company database and validated the accuracy.
  • Supported data entry across departments as requested, switching promptly to new projects of valuable company information.
  • Generated data reports, enter company findings into the database, and perform backups.
  • Used and analyzed data from automated information aggregators to update the database


Customer Service Representative Supervisor

PBS Services
Brooklyn, NY
01.2018 - 10.2020
  • Cross-trained in multiple departments to know all company needs, and to train new employees.
  • Analyzed and updated all necessary changes to Salesforce software.
  • Processed customer service requests via phone support and email support.
  • Noted customer correspondence in CRM to track requests, problems and solutions.

Education

High School Diploma -

Essex County College
Newark, NJ

Pharmacy Technician -

Alliance Computing Solutions
New York, NY

Skills

  • Customer service
  • CRM management
  • Data entry
  • Salesforce proficiency
  • Technical troubleshooting
  • Conflict resolution
  • Epic proficiency
  • Medical insurance representative
  • Microsoft Office

Timeline

Customer Service Representative

PLS Financial Services
12.2023 - 02.2025

Data Entry/Account Administrative Representative

Bay Terrace Medical Office
12.2020 - 10.2023

Customer Service Representative Supervisor

PBS Services
01.2018 - 10.2020

High School Diploma -

Essex County College

Pharmacy Technician -

Alliance Computing Solutions
Emlyn Glen