Emma Askvig
Urbandale
Summary
Detail-oriented individual with a solid background in customer service and operations management. Recognized for exceptional problem-solving skills and dedication to community service, poised to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Custom Service Manager
Hobby Lobby
Des Moines, IA
06.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members in customer service best practices.
- Implemented visual merchandising strategies to enhance product presentation.
- Resolved customer inquiries and complaints effectively, improving satisfaction rates.
Cashier
Hobby Lobby
Des Moines, IA
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced register at end of shifts.
- Assisted customers with product selection, enhancing shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Program Supervisor - Summer Adventures
City of Grimes
Grimes, IA
05.2024 - Current
- Took kids on field trips ensuring safety and responsibility of the kids and other program assistants.
Program Assistant - Summer Adventures
City of Grimes
Grimes, IA
05.2023 - Current
- Took kids on field trips ensuring safety and responsibility.
Volunteer
Central Iowa Shelter & Services
Des Moines, IA
03.2026 - Current
- Assisting the needs of the clients of hygiene supplies or questions.
- Served food to the clients or other community people during breakfast, lunch, or dinner services.
- Showed tours with visitors or interested volunteers while explaining how the organization operates.
- Connected with clients in the shelter, understanding and listening to them and their stories they have to tell.
Splash Pad Attendent
City of Grimes
Grimes, IA
04.2023 - 08.2023
- Ensured public and kid safety at splash pad area.
- Checked chemicals were up to standards for the water.
- Assisted the community with any questions regarding the splash pad area.
Education
High School Diploma -
Iowa Virtual Adcademy
Guttenberg, IASkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Leadership qualities
- Time management
- Computer skills
- Relationship building
- Customer service
- Public speaking
Timeline
Volunteer
Central Iowa Shelter & Services
03.2026 - Current
Custom Service Manager
Hobby Lobby
06.2025 - Current
Cashier
Hobby Lobby
10.2024 - Current
Program Supervisor - Summer Adventures
City of Grimes
05.2024 - Current
Program Assistant - Summer Adventures
City of Grimes
05.2023 - Current
Splash Pad Attendent
City of Grimes
04.2023 - 08.2023
High School Diploma -
Iowa Virtual Adcademy