Emma Atkinson
Pflugerville
Summary
Dedicated and results-driven Community Manager with over 5 years of experience in property management, budgeting, and team leadership. Skilled in improving community operations, maintaining budget compliance, and implementing successful housing programs. Known for providing effective solutions to challenges, fostering high-performing teams, and ensuring properties operate efficiently and exceed performance goals. Professional, approachable, and committed to creating thriving communities through strategic management and resident satisfaction.
Overview
6
6
years of professional experience
Work History
Community Manager
RPM Living
12.2022 - Current
- Coordinat events to foster relationships among residents and build a sense of community.
- Manage social media platforms, creating content that increased online engagement and visibility.
- Oversee maintenance, ensuring timely responses to enhance resident experience.
- Address and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conduct regular inspections to identify needed improvements and maintain highest standards.
- Produce reports about community activities to keep owners, investors and managers informed.
- Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
- Collect, process, and pay all property invoices while ensuring expenditures remain aligned with budget goals.
- Collaborate with the Regional Manager to develop an achievable, data-driven, and comprehensive annual budget.
- Successfully implemented an Affordable Housing Program that met all compliance standards and passed its annual audit.
- Provide strategic, calculated, and effective solutions to operational challenges, ensuring continued property performance and resident satisfaction.
- Lead, mentor, and build high-performing teams that consistently achieve performance targets and foster a collaborative workplace culture.
Assistant Community Manager
RPM Living
11.2021 - 12.2022
- Collects rent and enforces rent collection policies.
- Monitors renewal. Distributes and follows up on renewal notices.
- Processes invoices.
- Maintains good resident relations.
- Responds to resident concerns to avoid escalation of problems.
- Creates charge and receipt batches.
- Maintains an efficient team environment in the leasing office.
- Assists the community manager with the month's close-out.
- Managed leasing processes, ensuring timely follow-up with potential tenants.
Apartment Leasing Consultant
RPM Living
04.2020 - 11.2021
- Interviewed prospective tenants and recorded information to ascertain needs and qualifications.
- Created a memorable experience for all future residents.
- Accompanied prospects to apartments and discussed apartment availability.
- Inspected the condition of premises periodically and arranged for necessary maintenance.
- Composed social media advertisements.
- Completed lease forms and agreements.
- Collected rental deposit and move-in fees.
Apartment Leasing Consultant
Capstone
12.2019 - 04.2020
- Established and implemented leasing goals, and entered information through OneSite system.
- Answered incoming telephone calls and handled them accordingly.
- Maintained the cleanliness of the office, models, and clubrooms.
- Converted leads into sales by outreach, prospecting, and lead generation.
- Solely responsible for operating the office on weekends.
Apartment Leasing Consultant (Temp)
Integra Staffing
09.2019 - 12.2019
- Showed apartment units to prospective tenants.
- Encouraged prospective tenants to lease from us by positioning our community in a favorable light and offering the best possible customer service.
- Processed service requests from tenants and ensured a prompt response to inquiries.
- Answered incoming telephone calls.
Education
Bachelor of Arts - Communication, Minor in Business
The University of Texas At San Antonio
San Antonio, TX05-2019
Skills
- Adaptability
- Experienced in Microsoft & Adobe
- Ability to effectively communicate
- Conflict resolution
- Team collaboration
- Experienced in Yardi
- Community engagement
- Daily operations management & oversight
- Property inspections
- Employee performance management
- Staff training
- Financial budgeting and reporting
Timeline
Community Manager
RPM Living
12.2022 - Current
Assistant Community Manager
RPM Living
11.2021 - 12.2022
Apartment Leasing Consultant
RPM Living
04.2020 - 11.2021
Apartment Leasing Consultant
Capstone
12.2019 - 04.2020
Apartment Leasing Consultant (Temp)
Integra Staffing
09.2019 - 12.2019
Bachelor of Arts - Communication, Minor in Business
The University of Texas At San Antonio