Emma Aviles
Richmond
Summary
Dynamic interpreter with expertise in delivering precise language services. Proven track record in quality assurance and customer relationship management, ensuring confidentiality and cultural mediation during calls. Results-driven professional with a strong background in customer service and bilingual communication.
Overview
2026
2026
years of professional experience
Work History
Over the phone Interpreter
Cyracom International
Houston
10.2015 - Current
- Delivered precise language interpretation services for diverse client needs.
- Maintained high standards of quality assurance throughout interpretation sessions.
- Conducted thorough cultural mediation to enhance mutual understanding during calls.
- Upheld confidentiality assurance for sensitive information discussed during calls.
Manager, Shift leader, Trainer, Server
Buffalo Wild Wings
Houston
09.2006 - 02.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed multiple tasks simultaneously while providing excellent customer service.
Customer Service Representative
Dapper Dan Dry Cleaners
Houston
2002 - 2006
- Performed daily opening and closing duties such as counting money in the cash drawer and organizing deposits for banking activities.
- Responded promptly to customer inquiries and complaints.
- Recorded customer transactions accurately into computer system.
Education
High School Diploma -
Hastings High School
Houston05-2000
Some College (No Degree) - Nursing Education
Wharton County Junior College
Sugar Land, TXSkills
- Bilingual
- Time management
- Effective communication
- Quality assurance
- Customer relationship management
- Call center operations
- Team collaboration
- Attention to detail
Timeline
Over the phone Interpreter
Cyracom International
10.2015 - Current
Manager, Shift leader, Trainer, Server
Buffalo Wild Wings
09.2006 - 02.2016
Customer Service Representative
Dapper Dan Dry Cleaners
2002 - 2006
High School Diploma -
Hastings High School
Some College (No Degree) - Nursing Education
Wharton County Junior College