Maria Centeno
Houston,TX
Summary
Certified Spanish interpreter with experience in providing accurate, clear and culturally competent interpretation in medical settings and over-the-phone customer service. Passionate about helping the Spanish-speaking community and striving to make a positive impact in their lives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Over the Phone Interpreter
Language Line Solutions
01.2025 - Current
- Supported customer service representatives through real-time interpretation, ensuring clear communication between parties.
- Improved call resolution rates with effective problem-solving and listening skills during interpreted phone conversations.
- Maintained high levels of accuracy in interpretation, resulting in positive feedback from both clients and supervisors.
Spanish Interpreter
Masterword
09.2024 - Current
- Provided accurate and culturally competent interpretation services for Spanish-speaking people in medical settings, CPS cases, rehabilitation clinics and related organizations.
- Facilitate communication between healthcare professionals and patients, ensuring understanding of diagnosis, treatment plans and instructions.
- Experience in interpreting for meetings, events, and presentations.
Research Technician
University of Pittsburgh
04.2023 - 04.2024
- Actively participated in lab meetings, sharing knowledge and expertise to foster a collaborative research atmosphere.
- Collected and prepared blood and tissue samples following research protocols.
- Worked on individual projects for researchers involving slides, tissue and blood work.
Front Office Assistant - Bilingual
MedExpress
11.2022 - 03.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided English-Spanish translations for patients during check ins and medical procedures as well as guided them through paperwork.
- Processed insurance information and handled billing inquiries.
Education
High School Diploma -
Dulles High School
Sugar Land, TX05-2019
Skills
- Interpretation accuracy
- Memory retention
- Cultural sensitivity
- Attention to detail
Certification
- Masterword Institute July 2024: 40 Hour Intensive Medical Interpreter Training
- Language Line Solutions January 2025: 5 week Online Spanish Interpreting School/Training.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Over the Phone Interpreter
Language Line Solutions
01.2025 - Current
Spanish Interpreter
Masterword
09.2024 - Current
Research Technician
University of Pittsburgh
04.2023 - 04.2024
Front Office Assistant - Bilingual
MedExpress
11.2022 - 03.2023
- Masterword Institute July 2024: 40 Hour Intensive Medical Interpreter Training
- Language Line Solutions January 2025: 5 week Online Spanish Interpreting School/Training.
High School Diploma -
Dulles High School
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