Emma Balla
College Station,Tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Andrews Orthodontics - Dr. John Andrews
College Station, Tx
05.2024 - 02.2025
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on proper oral hygiene techniques and habits.
- Checked with participants throughout procedures to help alleviate anxiety.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Dental Receptionist
Andrews Orthodontics
College Station, Tx
05.2024 - 02.2025
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Took customer payments and billed insurance companies for remaining balance.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Verified patient's eligibility for benefits under various insurance plans.
- Scheduled and confirmed patient appointments and consultations.
- Monitored supply levels within the office and ordered new materials as needed.
- Collected payments from patients in accordance with established policies and procedures.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
Phlebotomist
CSL Plasma
College Station, Texas
12.2022 - 05.2024
- In compliance with SOP's perform pheresis procedure and plasma collections including donor set-up, donor monitoring and donor disconnect
- Performs venipuncture on donors and begin pheresis process
- Evaluate vein performance of the donors
- Educate new donors on the pheresis producer
- Use personal digital assistant to record incidents that occur during the process
- Collects arm samples or whole blood samples from donors
- Maintains confidentially of all personnel, donor, and center information
Inside Sales
Producers Cooperative
Bryan, Texas
08.2021 - 12.2022
- Provided excellent customer service over the phone
- Completed opening and closing duties efficiently
- Managed customers' orders
- Created strong and positive environment in the workplace
- Took on extra job task as needed around the company
Customer Service Rep.
Orange County Building Material
Kirbyville, Texas
01.2020 - 07.2020
- Greeting and assisting customers with questions
- Completed customer sales
- Closed cash drawer at the end of the day
- Took on more task in the workplace such as store inventory
Receptionist
CSL Plasma
- Greet and assist donors with questions or help with health history concerns
- Answers telephone and answers any questions the caller may ask or transfers call to appropriate staff member
- Creates new donor's profiles by using their ID, social security card and proof of residence
- Perform health screenings such as blood pressure, pulse, weight, and temperature
- Performs finger stick to obtain sample of donor's hematocrit and total protein levels
- Educate donors on donation fees, center polices, proper nutrition and any other information that the donor may need to know
Education
Phlebotomy -
Blinn College
Bryan, Texas04.2022
Skills
- Strong verbal and written communication
- Time management
- Computer literacy
- Organized and detail-oriented
- Team player who can also work independently
- Blood sample collection
- Medical terminology
- Medical record-keeping
- File documentation
Timeline
Dental Assistant
Andrews Orthodontics - Dr. John Andrews
05.2024 - 02.2025
Dental Receptionist
Andrews Orthodontics
05.2024 - 02.2025
Phlebotomist
CSL Plasma
12.2022 - 05.2024
Inside Sales
Producers Cooperative
08.2021 - 12.2022
Customer Service Rep.
Orange County Building Material
01.2020 - 07.2020
Receptionist
CSL Plasma
Phlebotomy -
Blinn College
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