Emma Banks
Davenport,Iowa
Summary
Dynamic professional with a strong background in customer service and safety compliance, honed at Whitey’s Ice Cream. Proven ability to lead teams and adapt to various roles, ensuring exceptional service and operational efficiency. Recognized for attention to detail and effective problem-solving in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Skate Guard
Davenport Parks and Recreation
Davenport, USA
02.2025 - Current
- As a Skate Guard at The River’s Edge in Davenport, IA, I oversee public skating sessions to ensure safety, assist skaters, and enforce rink rules.
- Maintained facility cleanliness, organized rental skates, and assisted with ice maintenance by moving equipment to ensure operational readiness.
- Adapted to various roles, including concessions, to support team needs and enhance overall guest experience.
Ice Cream Server
Whitey’s Ice Cream
Davenport, USA
06.2022 - 05.2025
- Delivered exceptional customer service, fostering a welcoming atmosphere for guests.
- Proficient in accurately dispensing a wide range of frozen treats while upholding high standards of cleanliness and food safety.
- Collaborated with team members to ensure smooth service flow and a positive work environment.
- Managed point-of-sale transactions, ensuring accuracy in cash handling and order entry.
Education
Bachelor of Arts - Public Health
University of Iowa
Iowa City, IA06-2029
Davenport Central High School
Davenport, IowaSkills
- Safety compliance
- Customer service
- Event coordination
- Teamwork
- Communication
- Problem-solving
- Attention to detail
- Adaptability
- Decision-making
- Leadership
- Project management
- Mathematics
Activities
- Girls Tennis
- Girls Golf
- Theater
- Volunteer
Timeline
Skate Guard
Davenport Parks and Recreation
02.2025 - Current
Ice Cream Server
Whitey’s Ice Cream
06.2022 - 05.2025
Bachelor of Arts - Public Health
University of Iowa
Davenport Central High School