Isabel Niegos
Oakland,CA
Summary
Compassionate healthcare professional with hands-on experience in high-acuity environments, including ICU and ER settings. Expertise in infection control, vital signs monitoring, and clinical documentation while enhancing patient comfort. Committed to delivering quality care and support as a Patient Care Technician.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Skate Guard
Oakland Ice Center
Oakland, CA
09.2024 - Current
- Enforced facility rules and maintained controlled environment, ensuring skater safety on and off the ice.
- Coordinated setup, guest flow, and safety procedures for skating events and parties, enhancing overall participant experience.
- Delivered customer service and emergency response support, ensuring rink cleanliness and readiness for all activities.
Frenectomy / Dental Assistant
Castro Valley Pediatric Dentistry and Orthodontics
Castro Valley, CA
03.2024 - Current
- Assisted clinician during frenum laser procedures by preparing instruments, handling tools when needed while ensuring patient comfort for successful treatment outcomes.
- Maintained strict infection control and sterilization protocols to ensure patient and staff safety in a surgical environment.
- Managed clinical workflow by efficiently setting up operatory, sterilizing instruments, and documenting patient records, ensuring smooth operations and compliance with protocols.
- Educated patients and families on pre- and post-operative care, including pain management, wound care, and recovery expectations.
Teacher Assistant (Early Childhood Practicum)
UC Davis / Early Childhood Education Program
Davis, CA
04.2024 - 06.2024
- Implemented child development principles to enhance social, cognitive, and language growth through structured and play-based activities.
- Assisted lead teachers in supervising and engaging preschool children ages 4-5, fostering inclusive participation for children with special needs.
- Developed communication, patience, and behavior management skills within a structured classroom environment.
Medical Receptionist
Marcey Shapiro MD.
Albany, CA
03.2019 - 05.2021
- Delivered compassionate patient support in high-volume medical office, managing check-in/out, scheduling appointments, and addressing patient inquiries to enhance patient experience.
- Updated and maintained electronic health records (EHR) with accuracy while coordinating prescription processing and patient documentation.
- Collaborated with clinical staff to ensure smooth patient flow and timely delivery of care services.
- Maintained sanitized exam rooms and stocked medical supplies and equipment, supporting clinical operations to facilitate seamless patient care.
ER & ICU Intern
Youth Bridge / Sutter Health Medical Center / Alta Bates Summit Medical Center
06.2018 - 04.2017
- Assisted RNs and clinical staff in direct patient care by obtaining vital signs, performing EKGs, and supporting wound care and bedside procedures in ER and ICU settings to enhance patient comfort and support clinical outcomes.
- Monitored and documented changes in patient physical and emotional status, reporting findings to inform timely clinical decision-making and uphold patient safety standards.
- Ensured accurate patient identification and handled lab specimens in compliance with safety and quality standards.
- Maintained infection control practices by cleaning and sanitizing patient areas and ensuring availability of medical equipment and supplies for optimal patient care.
- Supported clinical efficiency by stocking medical carts, organizing supplies, and maintaining workflow readiness in high-volume environments.
Education
Bachelor of Science - Human Development
UC Davis
Davis, CA06-2024
High School Diploma -
Oakland Technical High School
Oakland, CA06-2018
Skills
- Microsoft and Google Office
- Calendar Management
- Medical terminology
- Organization
- Attention to Detail
- Multitasking
- HIPAA compliance
- Critical thinking
- Vital Signs Monitoring
- EKG Administration
- Infection Control & Sterilization
- Patient support
- EHR documentation
- Specimen Handling
- Office workflow support
- Patient education
- Clinical teamwork
Certification
- Assaultive Behavior Training, 2016
- HIPAA Compliance, 2016
- CPR, in process, April
References
- PERLA PASAYES, Medical Assistant and Receptionist of Marcey Shapiro, MD clinic, +1 (505) 692 - 4497, ppasayes@gmail.com
- CYNTHIA GARCIA, Thrive Coach at College Track Program - NorCal Region, +1 (916) 546 - 2103, cgarcia@collegetrack.org
- JASON JONES, Supervisor at Oakland Ice Center, +1 (510) 355-6010, jasjones816@gmail.com
Languages
- Fluent in Ilonggo and Tagalog
- Bilingual in English
Timeline
Skate Guard
Oakland Ice Center
09.2024 - Current
Teacher Assistant (Early Childhood Practicum)
UC Davis / Early Childhood Education Program
04.2024 - 06.2024
Frenectomy / Dental Assistant
Castro Valley Pediatric Dentistry and Orthodontics
03.2024 - Current
Medical Receptionist
Marcey Shapiro MD.
03.2019 - 05.2021
ER & ICU Intern
Youth Bridge / Sutter Health Medical Center / Alta Bates Summit Medical Center
06.2018 - 04.2017
Bachelor of Science - Human Development
UC Davis
High School Diploma -
Oakland Technical High School