Charlie Stein
Des Allemands,LA
Summary
Dedicated Skate Guard with a strong focus on customer service, safety compliance, and teamwork. Proven ability to enhance guest experiences through effective communication and problem-solving.
Overview
5
5
Certification
Work History
Skate Guard
Airline Skate Center
03.2023 - Current
- Ensured safety and compliance by monitoring skating activities and enforcing center policies.
- Assisted patrons with skate rentals, providing guidance on proper equipment usage.
- Maintained cleanliness of skating area to promote a safe environment for guests.
- Supervised younger skaters, offering support and encouragement to enhance their skills.
- Coordinated special events and themed nights, enhancing guest engagement and enjoyment.
- Trained new staff in operational procedures and safety protocols for effective teamwork.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
- Contributed to facility upkeep by performing regular maintenance tasks, such as ice resurfacing and equipment repair.
- Inspected rink equipment before and after each shift and logged discrepancies.
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Collaborated with fellow staff members to ensure consistent enforcement of facility policies, fostering a fair environment for all patrons.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Issued tickets to customers and collected payment and fees for desired services.
- Set up promotional displays and equipment for special events and activities.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Handled multiple responsibilities simultaneously, prioritizing tasks effectively to ensure an optimal experience for both staff and patrons during peak operational periods.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Assisted in the smooth operation of public skating sessions, facilitating a positive atmosphere for diverse groups of patrons.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Demonstrated adaptability by working effectively in various roles within the facility as needed, from cash handling to first aid response.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
- Increased customer satisfaction with timely assistance during falls or other incidents on the rink.
- Boosted overall safety levels with thorough inspections of skates and equipment before each use, identifying any potential issues that may pose risks to patrons.
Education
High School Diploma -
Hahnville High School
Luling, LA05-2026
Skills
- Patience and tolerance
- Leadership qualities
- Workload prioritization
- Public safety awareness
- Team coordination
- Emergency response
- Safety regulations
- Instructional skills
- Equipment inspection
- Skate maintenance
- Cash handling
- Positive attitude
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Licensed Millwright - 2025-2026
Languages
English
Full Professional
Interests
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new things with little to no knowledge
- Fishing and Hunting
- Music
- Cooking
Timeline
Skate Guard
Airline Skate Center
03.2023 - Current
High School Diploma -
Hahnville High School