Riley (Lee) Williams
Olympia
Summary
Dynamic and dedicated professional with extensive experience at Randalls, excelling in customer service and cash handling. Proven ability to resolve issues effectively while maintaining a clean and organized environment. Recognized for building strong relationships and ensuring customer satisfaction through effective communication and attention to detail.
Personable and dependable with natural ability to engage with people in friendly and supportive manner. Holds solid understanding of rink safety protocols and possesses skills in first aid and basic maintenance. Committed to ensuring safe and enjoyable environment for all patrons.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Skate Guard
Ice Rink Events
11.2025 - Current
- Monitored skating area to ensure safety and compliance with rink rules.
- Assisted patrons with skate rentals and provided guidance on proper usage.
- Conducted regular checks on ice quality, reporting maintenance issues promptly.
- Enforced safety protocols during public sessions to minimize accidents.
- Engaged with guests to enhance their skating experience and resolve inquiries.
- Collaborated with team members to maintain cleanliness in shared spaces.
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
- Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
- Provided exceptional customer service in high-pressure situations, calmly resolving conflicts among patrons when necessary.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Developed strong rapport with customers, addressing their concerns professionally and providing helpful guidance when needed.
Cashier
Randalls
10.2024 - 06.2025
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Vandegrift High School
Austin, TX05-2025
Skills
- Customer service
- Cash handling
- Problem solving
- Effective communication
- Attention to detail
- Issue resolution
- Empathy and patience
- Written and verbal communication
- Sales transactions
- Guest inquiries
- Dependability and reliability
- Customer assistance
- Cash register systems
- Hospitality and accommodation
Affiliations
- Blood Donation
- Outdoor Gardening
- Pottery
- Painting/Drawing
- Cooking and Baking
- Photography
- Creative Writing
- Animal Shelter Work
Certification
- ServSafe Certified
- Driver's License
References
References available upon request.
Education and Training
other
Timeline
Skate Guard
Ice Rink Events
11.2025 - Current
Cashier
Randalls
10.2024 - 06.2025
High School Diploma -
Vandegrift High School