Emma Bellezza
Acton,MA
Summary
Experienced Medical Records Coordinator with a record of enhancing department efficiency, minimizing errors, and eliminating bottlenecks. Committed to improving and streamlining processes to achieve optimal productivity. Possesses extensive knowledge of HIPAA constraints, patient needs, and adept at managing communications effectively.
Overview
5
5
years of professional experience
Work History
Medical Records Coordinator
Boston IVF
04.2024 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
Lead Host/Host Trainer
Not Your Average Joe’s
02.2020 - Current
- Assists front of house management duties.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Assisted in marketing efforts to promote special events and increase restaurant attendance.
- Cross-trained to handle different restaurant roles
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
Banquet and Fine Dining Server
Oak Hill Country Club
08.2021 - 11.2021
- Executing the highest level of dining service for members, experience in high volume wedding reception service, payment handling, multitasking, strong interpersonal and customer service skills.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Handled cash transactions accurately while maintaining accountability for all financial transactions within assigned sections during shifts.
- Efficiently executed silver service for 175 attendee weddings
Education
Associate of Science - Business Administration
Middlesex Community College
Bedford, MA12.2023
Acton-Boxborough Regional High School
06.2015
Skills
- Release of Information
- Health Information Systems
- Written and verbal communication
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- HIPAA Compliance
- Medical Office Procedures
- Records Organization
- Staff education and training
- Problem-solving abilities
Volunteer and Community Work
- Conant Elementary School - Assisted art teachers with school projects, offered one-on-one assistance with students
- Merriam Elementary School - Executed administrative duties in main office
- McCarthy Elementary School - Internship, Partnered with second grade teacher to provide one-on-one testing and teaching for students. Coordinated and completed classroom activities for students
References
- Ed Kaufman, former principal at Merriam Elementary School, 978-621-3923
- Zachery Stovall, General Manager at Not Your Average Joe’s, zstovall@nyajoes.com
- Jessa Kaufman, Previous coworker/volunteer supervisor, 978-621-4845, jessa.kaufman@gmail.com
Timeline
Medical Records Coordinator
Boston IVF
04.2024 - Current
Banquet and Fine Dining Server
Oak Hill Country Club
08.2021 - 11.2021
Lead Host/Host Trainer
Not Your Average Joe’s
02.2020 - Current
Associate of Science - Business Administration
Middlesex Community College
Acton-Boxborough Regional High School
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