Emma Berens
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Ottawa County Central Dispatch Authority
04.2020 - Current
- A multifaceted position where every day consists of new challenges.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Became a CTO (Certified Training Officer) to assist in directly training new employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Direct Care Staff
Weekend, Covenant Ability Network of Michigan
08.2019 - 08.2020
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Relief Youth Specialist
Ottawa County Juvenile Detention Center
08.2017 - 04.2020
- Maintained safety and security of youth under care.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
Foster Care Case Aide
Arbor Circle
06.2018 - 11.2018
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Provided transportation for children and parents to and from visits and court.
- Documented data and completed accurate updates to case records.
- Supervised foster care visits with parents.
Traffic Enforcement Officer
Grand Valley Department
09.2015 - 11.2017
- Provided security at public events and demonstrations.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Wrote and issues citations or warnings to owners of vehicles.
Summer Intern
Padnos-Shoreline Recycling Center
05.2016 - 08.2016
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
Kitchen Staff
Fricano's Muskegon Lake
09.2014 - 08.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Bachelor of Science - CRIMINAL JUSTICE
Grand Valley State University
Allendale, MI04.2019
Skills
- Critical Thinking
- Excellent Capacity to Retain New Things
- Ability to Remain Calm Under High-Stress
- Ability to Manage Several Projects at Once
- Detail-Oriented
- Excellent Organizational Skills
- Adaptable
- Educating Consumers
- Basic Life Support Understanding
- Decision-Making
- Active Listening
- Computer Skills
Accomplishments
- CPR Certified (June 2022)
- QPR Certified
- CTO (Certified Training Officer at OCCDA)
Certification
CPR certified as of June 2022. QPR certified. Certified Training Officer for Ottawa County Central Dispatch
Timeline
911 Public Safety Telecommunicator
Ottawa County Central Dispatch Authority
04.2020 - Current
Direct Care Staff
Weekend, Covenant Ability Network of Michigan
08.2019 - 08.2020
Foster Care Case Aide
Arbor Circle
06.2018 - 11.2018
Relief Youth Specialist
Ottawa County Juvenile Detention Center
08.2017 - 04.2020
Summer Intern
Padnos-Shoreline Recycling Center
05.2016 - 08.2016
Traffic Enforcement Officer
Grand Valley Department
09.2015 - 11.2017
Kitchen Staff
Fricano's Muskegon Lake
09.2014 - 08.2016
Bachelor of Science - CRIMINAL JUSTICE
Grand Valley State University
CPR certified as of June 2022. QPR certified. Certified Training Officer for Ottawa County Central Dispatch
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