Emma Bergen
Goleta,CA
Summary
Motivated and high-achieving 18 year old first-year at the University of California, Santa Barbara with over a year of experience working in customer service as both a barista and a courtesy clerk. Skilled in both communication and team collaboration, with a strong focus on building community and fostering positive relationships with customers and coworkers. Eager to find a job in which I can apply these skills to in order to continue learning and growing throughout my career.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
Sacramento, CA
08.2023 - 09.2024
- Became rapidly familiar with a long list of drink recipes, including coffees, teas, energy drinks, smoothies, lemonade, and much more.
- Ensured that orders were completed in a timely manner and sent out with the quality we guaranteed to customers.
- Learned to maintain a cohesive flow during busy hours that helped all staff operate more efficiently within a small space.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Made it a priority to maintain relationships with regular customers, recognizing preferences and anticipating needs.
Courtesy Clerk
Save Mart Supermarkets - N. California Division
Sacramento, CA
03.2023 - 06.2023
- Worked as part of a team to meet daily goals for stocking shelves, cleaning, collecting carts, and bagging groceries.
- Made sure I was available to all members of my team when they needed assistance in the store.
- Assisted customers in locating exactly what products they were looking for.
- Developed proficiency in multitasking and prioritizing completion in a timely manner.
Education
High School Diploma -
Del Campo High School
Sacramento, CA06-2024
Some College (No Degree) - Pre-Sociology
University of California, Santa Barbara
Santa Barbara, CASkills
- Multitasking
- Coffee and beverage craftsmanship
- Team collaboration
- Stocking and shelf maintenance
- Conflict resolution
- Clear communication
- Digital ordering systems
- Workflow management
Timeline
Barista
Dutch Bros
08.2023 - 09.2024
Courtesy Clerk
Save Mart Supermarkets - N. California Division
03.2023 - 06.2023
High School Diploma -
Del Campo High School
Some College (No Degree) - Pre-Sociology
University of California, Santa Barbara
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