Emma Bergland
Pueblo West,CO
Summary
Resourceful and dedicated high school student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in any role.
Overview
2
2
years of professional experience
Work History
Shift Leader
Shivers and Shakes
07.2022 - Current
- Made Milkshakes/ snow-cones/Lattes
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Helped customers with any questions they had
- Made sure customers were happy and satisfied
- Kept utensils/tools and Kitchen/Prep area clean.
- Helped maintain product logs
- Helped maintain ingredient lists
- Recognized for my reliability and zero absence work record
- Recognized for my leadership and communication skills
- Completed cash and credit card transactions accurately using POS software.
Referee
Parks & Recreation
09.2022 - 02.2023
- Managed soccer games
- Filled in for any missing referees
- Collaborated with fellow referees to ensure consistent application and enforcement of the rules
- Maintained a thorough knowledge of the rules of soccer and applied them accurately and fairly in all matches
- Managed the flow of the game and kept track of the score and game clock
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
Education
High School -
Pueblo West High School
11.2024
Skills
- Ability to Work Under Pressure
- Team motivation
- Fast Learner
- Problem Solving
- Ability to Work in a Team
- Leadership
- Strong verbal and written communication
- Adaptability
- Mathematical Skills
- Food Safety and Sanitation Practices
- Project Management Skills
- Friendly and Outgoing Attitude
- Multitasking
- Quality Assurance
- Problem-solving abilities
- Reliability
- Excellent Customer Service Skills
- Strong Organizational Skills
- Advanced Computer System Skills
- Customer service focus
Personal Information
Title: High School Student
References
References available upon request
Extracurricular Activities
Mock Trial, Pueblo West High School, Pueblo West, CO, 2022, Present, Competition in which students simulate a real court trial with a given case. Model UN, Pueblo West High School, Pueblo West, CO, 2022, Present, Model UN is the simulation of the UN general assembly where students perform an ambassador role while debating topics prevalent in the real world. Volleyball, Pueblo West High School, Pueblo West, CO, 08/01/22, Present, Learned how to work with any given team, be coach-able, and be a leader. Track and Field, Pueblo West High School, Pueblo West, CO, 03/01/23, Present, Learned how to push my limits, be coach-able, and adapt to uncontrollable factors.
Hobbies and Interests
- Volleyball
- Track
- Painting
- Crafts
- Fitness
Timeline
Referee
Parks & Recreation
09.2022 - 02.2023
Shift Leader
Shivers and Shakes
07.2022 - Current
High School -
Pueblo West High School
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