Xiaoyuan Liang
Renton,United States
Summary
Dedicated and dynamic media and communications student showcasing resourcefulness alongside superior media production and analysis competencies. Demonstrates exceptional time management abilities and possesses a profound understanding of the customer service industry. Trilingual proficiency adds versatility, while a robust work ethic underscores dedication, fostering reliability and invaluable contributions.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chengdu Memory
Seattle, United States
06.2022 - 06.2023
- I serve as a shift leader at this restaurant, ensuring our guests have an exceptional dining experience
- I actively assist customers in enjoying their time and collaborate with my colleagues to enhance overall customer service.
Server
Little Foodie
Bellevue, United States
10.2021 - 05.2022
- As a server at this Chinese BBQ restaurant, my responsibilities include providing attentive and friendly service to patrons, guiding them through the menu, and ensuring a delightful dining experience
- I assist in grilling selections at the table, maintain a clean and welcoming environment, and work collaboratively with the team to deliver excellent customer satisfaction.
Shift Leader
Mi Tea
Bellevue, United States
06.2020 - 05.2022
- I work at Mi Tea as a shift leader, overseeing daily operations, managing staff, and ensuring smooth workflow during shifts
- My responsibilities include maintaining a welcoming atmosphere, overseeing the preparation of boba tea beverages, handling customer inquiries, and contributing to team performance for an overall exceptional customer experience
- I also assist in training and supporting team members to uphold service standards.
Education
Bachelor of Media and Communications -
University of Washington Bothell
06.2023
High school diploma -
Lindbergh High School
06.2019
Skills
- Ability to Work Under Pressure
- Fast Learner
- Customer Service
- Communication Skills
- Ability to Work in a Team
- Good time management
- Customer Service Management
- Training Assistance
Languages
- English, Very good command
- Mandarin, Native speaker
- Cantonese, Native speaker
Hobbies and Interests
- Running
- Training dogs
- Hiking
- Travel
Timeline
Shift Leader
Chengdu Memory
06.2022 - 06.2023
Server
Little Foodie
10.2021 - 05.2022
Shift Leader
Mi Tea
06.2020 - 05.2022
Bachelor of Media and Communications -
University of Washington Bothell
High school diploma -
Lindbergh High School
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