Emma Bitzer
Gatlinburg,TN
Summary
Friendly, passionate and driven Hospitality Leader.
Overview
9
9
years of professional experience
Work History
Retail Manager
Sugarlands Distilling Company
01.2022 - Current
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Tasting Room Manager
Sugarland Cellars
08.2020 - 10.2022
- At Sugarland Cellars, I was the Tasting Room Manager
- Specialized memorizing multiple menu items and rotated specials in order to give customized recommendations to customers
- Specialize in swiftly and successfully resolving conflict resulting in customer satisfaction
- Warmly greet new and returning guests and develop relationships resulting in customer loyalty
- I was responsible for organizing invoices and product received throughout the week
- Weekly completion and submission of payroll for staff, and ensured that daily tasks were complete.
- Quarterly performance reviews with all Team Members.
- During Covid-19, part of a team that was responsible for maintaining and reinforcing strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
Sales Associate/Bar Manager
Bootleggers Homemade Wine
04.2019 - 03.2020
- At Bootleggers, I was a bar manager and head sales
- I anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure the customers were satisfied
- I also meticulously handled POS system transactions including credit, cash, refunds and exchanges to ensure seamless and accurate cash flow.
Sales Associate
Branded by Cowboy Way
06.2015 - 04.2018
- As a sales associate I frequently interacted with customers and people in general
- It was my responsibility to provide information and quality product to my customers, all while trying to keep them satisfied.
Education
High school diploma -
Gatlinburg Pittman High School
Skills
- People Person (8 years)
- Customer Service
- Cleaning Experience (8 years)
- Cash Handling (8 years)
- Organizational Skills (8 years)
- Food Service/ Preparation
- Shift Management (5 years)
- Assistant Manager Experience (2 years)
- Leadership
- Merchandising
- Payroll
- Inventory Control
Timeline
Retail Manager
Sugarlands Distilling Company
01.2022 - Current
Tasting Room Manager
Sugarland Cellars
08.2020 - 10.2022
Sales Associate/Bar Manager
Bootleggers Homemade Wine
04.2019 - 03.2020
Sales Associate
Branded by Cowboy Way
06.2015 - 04.2018
High school diploma -
Gatlinburg Pittman High School
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