Emma Black
Sherwood,OR
Summary
A hardworking professional with a diverse set of skills and background. Excellent at building and maintaining relationships with clients, customers, and management. Boosts company success by creating a positive work environment, leadership, and creative problem solving.
Overview
5
5
years of professional experience
Work History
Executive Director/Residential Property Manager
Portland Rental Owners Association, IRC Real Estat
07.2023 - Current
- Communicated effectively with owners, residents, and vendors.
- Increased employee response times by 90%
- Created promotional marketing email campaigns reaching over 14,000 subscribers.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Developed strategic partnerships with key stakeholders to expand the organization's reach and influence.
- Acted as main point of contact between vendors, members, and th public.
- Introduced prospective tenants to available units and performed tours of premises.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Enhanced property value by recommending renovations and overseeing improvement projects.
Sales Associate
Madewell
05.2023 - Current
- Created a fun environment for associates and customers by maintaining a positive and friendly attitude.
- Boosted customer loyalty by passionately representing the brand and merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted customers in finding personal style and confidence.
Registered Behavior Technician
Center For Social Dynamics
10.2022 - 01.2023
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Documented behavioral interventions, assessments, and progress reports.
- Developed relationships with clients and families by building rapport and trust.
- Delivered compassionate patient first care, focusing on safety, comfort and emotional support.
- Showcased flexibility when working in challenging environments.
Certified Personal Trainer
Portland State Campus Recreation
08.2019 - 09.2022
- Improved client fitness levels by developing personalized fitness routines based on their goals.
- Assisted in the development of virtual community events increasing membership engagement during a statewide lockdown.
- Boosted online engagement by creating virtual wellness content for social media posts and online groups.
- Organized and hosted virtual wellness groups for over 200 participants.
Education
Bachelor of Arts - Public Health
Portland State University
Portland, OR06.2021
Skills
- Brand Management
- Interpersonal Relations
- Verbal and Written Communication
- Marketing
- Community Engagement
- Exceptional Customer Service
Timeline
Executive Director/Residential Property Manager
Portland Rental Owners Association, IRC Real Estat
07.2023 - Current
Sales Associate
Madewell
05.2023 - Current
Registered Behavior Technician
Center For Social Dynamics
10.2022 - 01.2023
Certified Personal Trainer
Portland State Campus Recreation
08.2019 - 09.2022
Bachelor of Arts - Public Health
Portland State University
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