Emma Bowen
Richmond,KY
Summary
Dedicated Ophthalmic Technician with a proven track record at Randall Puckett, excelling in patient care and diagnostic testing. Recognized for exceptional customer service and adept at managing appointments efficiently. Skilled in medical history documentation, fostering strong patient relations, and enhancing overall patient experiences in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Ophthalmic Technician
Randall Puckett
01.2024 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Opthalmic Technician
Todd Jacobs
10.2023 - 12.2023
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
Boutique Sales Associate
Annie Kinser
08.2023 - 10.2023
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
Waitress
Megan Wells
04.2023 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Co-op Student
Tamara Rice
08.2022 - 05.2023
- Worked in team environment to maintain high levels of productivity.
- Shadowed personnel, learning safe and effective operation of systems.
- Demonstrated adaptability by quickly mastering new software tools and technologies as required for various assignments.
- Gained hands-on experience in relevant industry practices through internship opportunities, applying learned concepts to real-world scenarios.
Boutique Sales Associate
Jennifer Sparks
11.2021 - 05.2022
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
Education
No Degree - Business Management
Bluegrass Community And Technical College
Lexington, KY05-2027
High School Diploma -
Estill County High School
Irvine, KY05-2023
Skills
- Patient care
- Diagnostic testing
- Chart documentation
- Medical history documentation
- Patient relations
- Appointment management
- Appointment scheduling
Timeline
Ophthalmic Technician
Randall Puckett
01.2024 - Current
Opthalmic Technician
Todd Jacobs
10.2023 - 12.2023
Boutique Sales Associate
Annie Kinser
08.2023 - 10.2023
Waitress
Megan Wells
04.2023 - 09.2023
Co-op Student
Tamara Rice
08.2022 - 05.2023
Boutique Sales Associate
Jennifer Sparks
11.2021 - 05.2022
No Degree - Business Management
Bluegrass Community And Technical College
High School Diploma -
Estill County High School
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