Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Emma Bragdon

Lebanon,ME

Summary

Dedicated and bilingual university student with a Certified Seal of Biliteracy in French and English and over 8 years of formal French language study. Experienced tutor and mentor for younger French learners, with a proven ability to explain complex grammar and vocabulary in an approachable way. Studied abroad to deepen cultural and linguistic fluency, and actively involved in French Club and French Honor Society. Passionate about fostering language confidence and helping students succeed through personalized and engaging instruction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Leader

Hannaford Supermarkets
06.2023 - Current
  • Led customer service team to enhance response times and improve overall customer satisfaction.
  • Coordinated resolution of complex customer inquiries, fostering positive relationships and loyalty.
  • Streamlined communication between departments to resolve customer issues more efficiently.
  • Mentored junior team members, enhancing their skills in conflict resolution and effective communication.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Front End Associate

Hannaford Supermarket
01.2021 - 06.2023
  • Operated point-of-sale system to process transactions efficiently.
  • Maintained organized displays to enhance product visibility and accessibility.
  • Collaborated with team members to ensure smooth store operations.
  • Engaged with customers to ensure positive shopping experiences and resolve concerns.
  • Adapted quickly to new processes and policies in fast-paced retail environment.

French Student Mentor

Noble High School
09.2022 - 05.2023
  • Facilitated workshops on study skills and time management strategies for enhanced student success.
  • Organized peer tutoring sessions, enhancing collaborative learning among students.
  • Cultivated a supportive environment that encouraged open communication and student engagement.
  • Established strong relationships with students, building trust and open communication channels for ongoing support.
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.

Education

Bachelor of Arts - World Languages And Cultures

Salem State Universtiy
Salem, MA
05-2027

Bachelor of Arts - Media / Communications

Salem State University
Salem, MA
05-2027

Skills

  • Team collaboration
  • Fast learner
  • Time management
  • Computer skills
  • Punctual and reliable
  • Creativity and innovation

Certification

  • Seal of Biliteracy in French and English

Languages

French
Professional Working

Timeline

Customer Service Leader

Hannaford Supermarkets
06.2023 - Current

French Student Mentor

Noble High School
09.2022 - 05.2023

Front End Associate

Hannaford Supermarket
01.2021 - 06.2023

Bachelor of Arts - World Languages And Cultures

Salem State Universtiy

Bachelor of Arts - Media / Communications

Salem State University

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Emma Bragdon