Emma Brewer
Auburn,AL
Summary
Energetic team member with superior guest service skills. Prioritizes high-volume tasks to support service delivery. Hard-working and dependable problem solver with strong work ethic. Effective at handling high workloads in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Banquet Server
Great Wolf Lodge Resort
Mason, Ohio
05.2022 - 08.2024
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
FOH Team Member
Bibibop Asian Grill
Mason, OH
12.2021 - 01.2022
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Followed opening and closing procedures as outlined by management team.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
FOH Team Member
Noodles & Company
Mason, OH
06.2019 - 09.2019
- Explained menu items, took orders and delivered food courses according to instruction.
- Delivered guest orders to correct tables or take-out counter.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Took to-go phone orders from guests following outlined procedures.
- Replenished supplies and organized food preparation stations to maximize productivity.
Education
Bachelor of Science - Medical Laboratory Science
Auburn University
Auburn, AL12-2025
Skills
- Strong Work Ethic
- Guest Engagement
- Food Service Background
- Strong Communication
- Time Management
- Task Prioritization
Timeline
Banquet Server
Great Wolf Lodge Resort
05.2022 - 08.2024
FOH Team Member
Bibibop Asian Grill
12.2021 - 01.2022
FOH Team Member
Noodles & Company
06.2019 - 09.2019
Bachelor of Science - Medical Laboratory Science
Auburn University
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