Emma Brown
Chicago,IL
Summary
Innovative and adaptable staff leader with a motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Alo Yoga
Chicago, IL
08.2022 - Current
- Track hourly sales metrics and KPI’s.
- Aggregate sales data and report outlying trends to corporate.
- Handles daily cash deposit drops and manages retail cash flow
- Uses inventory management system to assist retail customers
Retail Sales Manager
Isabelle's Cabinet
San Clemente, CA
11.2017 - 06.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Saddleback College
Mission Viejo, CASkills
- Microsoft Teams
- Microsoft Excel
- Payroll and Invoicing
- Recruiting and Training
- Adaptable
- Innovative
- Strong social skills
Timeline
Key Holder Supervisor
Alo Yoga
08.2022 - Current
Retail Sales Manager
Isabelle's Cabinet
11.2017 - 06.2022
Saddleback College