Emma Brown
Newark,OH
Summary
Highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Known for quickly mastering new skills and working effectively both independently and in team environments. Demonstrates a consistent ability to meet company goals through organized, reliable practices. Skilled at performing under pressure and adapting to new challenges to support and enhance organizational success.
Overview
5
5
years of professional experience
Work History
Server
Boatyard Bar and Grill
Buckeye Lake, OH
05.2024 - Current
- Trained new employees to perform duties.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Ice Cream Server
Boatyard Bar and Grill
Buckeye Lake, Ohio
05.2020 - Current
- Maintained cleanliness and organization of the ice cream station.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Operated cash register to collect payments from customers.
Pizza Manager
Lakebound Pizza
Millersport, OH
08.2022 - 04.2025
- Managed daily operations ensuring smooth pizza production and customer service.
- Trained and supervised staff on pizza preparation and safety protocols.
- Developed and enforced sanitation practices in compliance with health regulations.
- Resolved customer complaints efficiently to enhance overall satisfaction levels.
- Trained, supervised, and evaluated staff members.
Kroger Employee
Kroger
Hebron , OH
08.2020 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Flexible by working in different deparments
Education
Bachelor of Arts - Politcal Science
Muskingum University
New Concord, OH05-2025
Bachelor of Arts - Public Administration
Muskingum University
New Concord, OH05-2025
High School Diploma -
Lakewood Local High School
Hebron, OH05-2022
Skills
- Organizational Planning & Compliance
- Strong Written & Verbal Communication
- Project Coordination & Multi-tasking
- Team Collaboration & Support
- Analytical Thinking & Problem Solving
- Talent Acquisition & Hiring Support
- Policy & Procedure Interpretation
- Conflict Resolution & Investigations
- Employee Training & Presentation Delivery
Accomplishments
- High School Honors Diploma
Affiliations
- Completed an internship with the nonprofit organization Friends of New Concord in New Concord, working directly with co-founder Kristin Centra
- Volunteer at First Baptist Church of Heath in the Children’s Ministry, serving since 2020
Timeline
Server
Boatyard Bar and Grill
05.2024 - Current
Pizza Manager
Lakebound Pizza
08.2022 - 04.2025
Kroger Employee
Kroger
08.2020 - 05.2023
Ice Cream Server
Boatyard Bar and Grill
05.2020 - Current
Bachelor of Arts - Politcal Science
Muskingum University
Bachelor of Arts - Public Administration
Muskingum University
High School Diploma -
Lakewood Local High School
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