Emma Bruce
Austin,United States
Summary
Results-driven Used Car Sales and Finance Manager with experience leading high-performing sales operations, structuring automotive deals, and maximizing profitability. Proven expertise in desking deals, lender negotiations, inventory management, and delivering tailored financing solutions that enhance customer satisfaction and close rates. Strong background in digital sales strategy, CRM systems, and data analysis to drive lead conversion and revenue growth. Recognized for exceptional communication, leadership, and problem-solving skills, with a consistent track record of exceeding sales targets and optimizing dealership performance.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Used car sales manager and Finance Manager
Mercedes-Benz South Austin
Austin, Tx
06.2024 - Current
- Managed used car inventory and ensured optimal stock levels.
- Trained sales team on product knowledge and customer service techniques.
- Developed pricing strategies based on market trends and competitor analysis.
Internet Sales Director
Georgetown Infiniti
Georgetown
04.2024 - 06.2024
- Collaborated with marketing teams to enhance customer engagement.
- Analyzed conversion rates, and implemented processes to boost sales.
- Targeted CRM tools to streamline customer interactions, boosting satisfaction and retention rates.
Internet Sales Director
Audi North Austin
Austin
09.2023 - 04.2024
- Lead online sales strategies, achieving measurable growth in customer engagement and conversion rates.
- Collaborate with marketing to enhance digital campaigns, resulting in significant revenue increases.
- Analyze sales data to identify trends, optimizing processes for improved efficiency and customer satisfaction.
Brand Specialist
Audi North Austin
Austin
08.2022 - 09.2023
- Advised clients on Audi models, resulting in a notable increase in customer satisfaction and sales.
- Developed in-depth product knowledge, enhancing the customer experience and boosting retention rates.
- Analyzed customer feedback to refine sales approaches, enhancing client engagement and retention.
Business Development Representative
Covert Buick GMC
Austin, United States
07.2019 - 08.2022
- Built and maintained client relationships, consistently exceeding sales quotas.
- Qualified leads through outbound calls, increasing lead conversion rates.
- Conducted customer surveys to refine sales strategies, enhancing customer satisfaction.
- Provided timely responses and set sales appointments, improving customer engagement.
- Promoted vehicle features and services, driving interest and sales growth.
- Implemented targeted sales strategies, boosting lead conversion rates by 20% and surpassing monthly quotas consistently.
Kelly Blue Book Manager
Covert Buick GMC
Austin, United States
07.2019 - 08.2022
- Provide an in depth appraisal on clients vehicles
- Handle incoming Pre-Owned inventory
- Reply to all inbound leads
- Handle negotiations in a professional manor
Education
High School Diploma -
Vandegrift High School
Skills
- Written Communication
- Confidence Building
- Professional Phone Skills
- Problem Solving
- Oral Communication
- Digital Communication
- Responsiveness
- Attention to Detail
Timeline
Used car sales manager and Finance Manager
Mercedes-Benz South Austin
06.2024 - Current
Internet Sales Director
Georgetown Infiniti
04.2024 - 06.2024
Internet Sales Director
Audi North Austin
09.2023 - 04.2024
Brand Specialist
Audi North Austin
08.2022 - 09.2023
Business Development Representative
Covert Buick GMC
07.2019 - 08.2022
Kelly Blue Book Manager
Covert Buick GMC
07.2019 - 08.2022
High School Diploma -
Vandegrift High School