Emma Cantwell
Edinburgh,Indiana
Summary
I am a hardworking and reliable employee focused on going above and beyond to support the team and to serve customers. I am trained to work one on one with customers, offering top-notch abilities in customer service. I also am trained on multiple computer software's used in many offices. Motivated to continue to learn and grow in every aspect.
Overview
7
7
years of professional experience
Work History
Commercial sale Manager
AutoZone
11.2023 - Current
- Provided technical advice regarding products or services being sold
- Maintained relationships with existing clients by providing superior customer service
- Managed a portfolio of accounts while developing new business from existing clients
- Monitored competitors' activities to stay ahead of the competition in terms of products and services offered
- Responded promptly to customer inquiries about products or services being sold
- Visited and investigated local companies to determine and meet exact needs
- Maintained relationships with high-profile and return clients
- Maintained effective customer communications and built strong customer relationships
- Coached, developed and motivated team to achieve revenue goals
- Enhanced sales volume through skilled support to both new and inactive customers.
Inside Sales Representative
Precision Tools Service Inc.
06.2023 - 11.2023
- Followed up on pending orders and inquiries in a timely manner
- Maintained detailed records of customer interactions, orders and account status updates
- Assisted in resolving customer complaints in a prompt manner
- Provided customers with product information, pricing and availability
- Developed and implemented strategies to increase sales volume
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions
- Developed and maintained relationships with key customers to ensure customer satisfaction
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
MECHANIC/ SALES
Just Lift It LLC
10.2020 - 02.2023
- Communicated with customers to provide competitive price quotes and estimated labor times
- Upheld record-keeping requirements by documenting repair work in NAPA Tracs
- Performed routine maintenance tasks, including oil changes, tune-ups, and alignments
- Negotiated favorable pricing on parts, supported by strong supplier relationships
- Managed repairs from initial consultation with customers and vehicle inspections through final tests
- Satisfied customers with knowledgeable support
- Estimated costs of vehicle repair
- Communicated effectively with customers regarding repair estimates and timelines
- Adjusted and repaired systems to meet manufacturer's performance specifications.
ADMINISTRATIVE ASSISTANT
Tyson Law Firm PC
01.2020 - 09.2020
- Consulted with clients to understand their needs and give them the best information I could based on my knowledge
- Answered phone calls and greeted clients
- Scheduled client meetings both in office and over the phone
- Collate and distributed mailings
- Wrote and edited documents to file with the court systems
- Prepare communications, such as emails, invoices, reports and other correspondence
- Created and maintained filing systems both physical and electronic
- Kept clients updated on their cases as needed
- Maintained files and filing, keeping sensitive information confidential
- Maintained calendars and schedules to set appointments for the attorneys.
SALES ASSOCIATE
Marshalls
04.2017 - 02.2020
- Consult with customers to understand their desires and suggest the best products to meet their needs
- Move heavy boxes and pallets with the use of pallet jacks
- Help solve customer concerns with proactive approaches based on retail knowledge
- Work safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Engage with customers and built connections using a positive, upbeat attitude
- Restock shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Boost team success by working well with all members and cross-training in different positions and departments
- Help customers find desired items and sizes by closely supporting each person throughout the buying process
- Locate items for customers with other store locations
- Quickly connect with each customer to offer assistance and promote products
- Inventory merchandise once a year to keep an accurate count of each product type
- Maintain revenue by attracting customers with attractive sales displays.
SUMMER CAMP COUNSELOR
Girls Inc of Johnson County
05.2019 - 08.2019
- Kept recreational facilities clean, organized and ready for use
- Maintained accurate and current forms and schedules outlining information such as activity times
- Reached out to the community to promote recreational events and bring in new participants
- Educated campers through games and explorations
- Monitored and enforced camp rules and regulations
- Adhered to proper adult and child ratios to maintain heightened safety awareness on field trips
- Communicated with parents to provide camper updates and answer questions about camp activities
- Encouraged campers to engage in physical activities
- Created weekly or daily schedules, taking into account camper age groups and interests.
Education
HIGH SCHOOL DIPLOMA -
Franklin Community High School
Franklin, INSkills
- Process payments
- Customer service
- Serve customers
- Client Intake
- Creating Documents to boost productivity
- Creating procedures to help develop a company
- Auto and Engine Repair
- Customer Relationship Management
- Repair Knowledge
- Preventive Maintenance
- Maintenance and Repair
- Price Quoting
- New Employee Training
- Hardworking and Dedicated
- Estimate Repair Costs
- Complete Work Orders
- Service Schedule Coordination
- Scheduled Maintenance Planning
- Coordination with Service Team
- Service Sales
- Handling Customer Complaints
- Workflow Management
- Order Fulfillment
- Listening Skills
- Training and mentoring
- Effective customer communication
- Customer Service
Ethnicity
White
Personal Information
Date of Birth: 10/19/1999
References
References available upon request
Timeline
Commercial sale Manager
AutoZone
11.2023 - Current
Inside Sales Representative
Precision Tools Service Inc.
06.2023 - 11.2023
MECHANIC/ SALES
Just Lift It LLC
10.2020 - 02.2023
ADMINISTRATIVE ASSISTANT
Tyson Law Firm PC
01.2020 - 09.2020
SUMMER CAMP COUNSELOR
Girls Inc of Johnson County
05.2019 - 08.2019
SALES ASSOCIATE
Marshalls
04.2017 - 02.2020
HIGH SCHOOL DIPLOMA -
Franklin Community High School