Tiffany Boyd
Kennedale,TX
Summary
Dynamic Risk and Insurance Manager with a proven track record at Peritus, excelling in policy negotiation and compliance monitoring. Adept at financial analysis and fostering teamwork, I drive innovative risk management solutions that enhance organizational efficiency and mitigate insurance risks effectively. Passionate about delivering exceptional results and optimizing coverage.
Overview
20
20
years of professional experience
Work History
Bankruptcy Risk and Insurance Manager
Peritus
Irving , TX
05.2024 - 02.2026
- Managed Peritus' comprehensive risk management program, including identification, evaluation, and mitigation of insurance risks; successfully negotiated policy terms and premiums, ensuring optimal coverage and cost-effectiveness while maintaining compliance with regulatory requirements.
- Collaborated with underwriters to assess risk and determine policy terms.
- Implemented quality assurance measures for claims handling accuracy.
- Developed risk assessment frameworks for identifying potential threats.
- Prepared detailed reports on risk exposure and mitigation efforts.
- Collaborated with stakeholders across departments to identify areas of risk exposure.
- Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Analyzed bankruptcy filings and financial statements for compliance and accuracy.
- Reviewed creditor claims to assess validity and prioritize distributions.
- Collaborated with legal teams to prepare court documents and case summaries.
- Assisted in developing bankruptcy plans that meet regulatory requirements.
- Monitored case progress and updated stakeholders on key developments.
- Maintained detailed records of all transactions related to bankruptcy cases.
- Managed ongoing communication between parties involved in a bankruptcy case.
Senior Credit Risk Analyst
Kyyba / Mercedes Benz
Fort Worth, Texas
05.2022 - 05.2024
- Facilitated advanced training for consultants, ensuring up-to-date expertise in industry practices and product offerings.
- Coordinated with insurance providers to manage and submit total loss claims efficiently.
- Managed high-volume call operations, averaging 30-40 daily, while effectively processing claims, generating letters of guarantee, and handling title documentation.
- Analyzed credit risk models to identify potential financial exposures.
- Developed credit policies aligned with industry standards and regulatory requirements.
- Trained junior analysts on risk assessment techniques and analytical tools.
- Implemented data analysis tools to enhance credit risk evaluation processes.
- Provided guidance on best practices for underwriting loans in accordance with established policies and procedures.
- Designed reports that tracked key metrics such as average loan size, delinquency rates and charge offs.
- Prepared presentations outlining current credit risk management initiatives for executive review.
- Advised senior management on changes needed in order to comply with regulatory requirements related to consumer protection laws.
- Identified trends in borrower behavior that could affect future lending decisions.
- Analyzed customer credit profiles, including credit scores, income statements, cash flow and collateral values.
- Collaborated with other departments such as legal, operations and technology to develop comprehensive solutions for managing risk exposure across multiple portfolios.
Senior Credit Collections Analyst / Tech /Total Loss Specialist
Nissan Motor Acceptance
06.2013 - 01.2022
- Analyzed and facilitated the processing of claims to ensure the resolution of accounts with discrepancies between insurance payouts and payoff values.
- Negotiated and established agreeable payment arrangements with debtors to recover outstanding balances.
- Collaborated effectively with internal stakeholders to expedite account closure and settlement processes.
- Analyzed credit reports to assess risk and payment trends.
- Developed strategies for improving collection processes and reducing delinquencies.
- Managed customer accounts to ensure timely collections and payments.
Late Stage Collector / Technical Support Representative
Ally Financial Inc.
07.2008 - 05.2012
- Collaborated with credit departments to facilitate merchandise repossessions and negotiated settlements and payment plans with clients.
- Updated account statuses and collected payments, ensuring customers were informed of their financial obligations.
- Provided technical support, assisting users with hardware installations and troubleshooting through various communication channels.
Senior Collections Specialist
Citibank
04.2006 - 05.2008
- Updated customer accounts and collected payments, ensuring accurate recording of financial transactions and adherence to compliance standards.
- Applied data analytics to optimize customer segmentation for collections, resulting in reduced outstanding balances and enhanced cash flow efficiency.
Education
Associate of Arts - Business
Colorado Technical University
Colorado Springs, CO05-2028
High School Diploma -
Midway High School
Waco, TX05-2002
Skills
- Collections Oversight
- Update Accounts
- Trace Delinquent Customers
- Coordinate Payment Plans
- Negotiate Credit Extensions
- Process Payments
- Salvage Value Determination
- Appointment Coordination
- Repair Cost Estimation
- Inspection Documentation
- Research
- Training
- Software Installation
- Systems Analysis
- Technical Troubleshooting
- Diagnose Faults
- Read Technical Manuals
- Optimize System Performance
- Resolve Technical Problems
- Task Prioritization
- Creative Thinking
- Networking
- Office Correspondence
- Microsoft Office Suite
- Performance Testing
- Customer Service
- User Support
- Support End-Users
- Repair Hardware
- Organization
- Problem-Solving
- Organizational Skills
- Interpersonal Skills
- Microsoft Office
- Financial Analysis
- Attention To Detail
- Client needs assessment
- Audit coordination
- Records management
- Risk analysis
- Claims management
- Premium payments
- Underwriting expertise
- Industry trends
- Innovation skills
- Policy delivery
- Quote development
- Risk management solutions
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Customer service
- Attention to detail
- Problem-solving abilities
- Effective communication
- Relationship building
- Team management
- Risk management
- Risk assessment
- Policy negotiation
- Compliance monitoring
- Customer relationship management
- Training facilitation
- Process improvement
- Problem solving
- Financial analysis
- Data analysis
- Team building
- Financial risk manager (FRM)
- Quality assurance
- Financial analysis and reporting
Timeline
Bankruptcy Risk and Insurance Manager
Peritus
05.2024 - 02.2026
Senior Credit Risk Analyst
Kyyba / Mercedes Benz
05.2022 - 05.2024
Senior Credit Collections Analyst / Tech /Total Loss Specialist
Nissan Motor Acceptance
06.2013 - 01.2022
Late Stage Collector / Technical Support Representative
Ally Financial Inc.
07.2008 - 05.2012
Senior Collections Specialist
Citibank
04.2006 - 05.2008
Associate of Arts - Business
Colorado Technical University
High School Diploma -
Midway High School