Karenia Brand
Middleburg
Summary
Detail-oriented and proactive Collections Manager specializing in tenant support and financial oversight. Known for strong communication and customer relationship management skills, driving successful collections strategies and improving tenant experiences.
Overview
14
14
years of professional experience
Work History
Collections Manager
Citravest Management LLC
Clearwater
06.2019 - Current
- Rent collections and assisting tenants with payments
- Collected over $2 million in rental assistance during the COVID-19 pandemic
- Built and maintained detailed financial and tenant reports
- Proficient in Propertyware system for tenant and property management
- Screened and reviewed prospective tenant applications
- Provided high-level customer service and tenant support
Tenant Coordinator
Rent A Florida Home
Davenport
12.2015 - 06.2019
- Rent collections and assisting tenants with payment
- Acted as HOA liaison and owner representative
- Delivered excellent customer service
- Experienced with Propertyware system
Sales Assistant
Park Square Homes
Orlando
01.2013 - 12.2016
- Showcased homes to potential buyers
- Assisted senior sales reps with inquiries and filled in as needed
- Provided information to prospective clients
Front Desk Receptionist
BVR Management
Kissimmee
06.2012 - 12.2016
- Managed guest reservations and front desk support
- Compiled daily maintenance reports
- Handled filing and responded to inquiries
Education
High School Diploma -
Homer K. Addair Academy
Lake Alfred, FLSkills
- Microsoft Office
- Portfolio Management
- Management
- Accounts Receivable
- Negotiation
- Accounting
- Research
- Account Management
- Rent collections
- Tenant management
- Application screening
- Propertyware expertise
- Customer relationship management
- Debt recovery strategies
- Conflict resolution
- Effective communication
- Attention to detail
- Team collaboration
- Problem solving
- Collections oversight
- Past due procedures
- Billing concerns
- Audits
- Strong communication
- Collections tracking
- Time management mastery
Timeline
Collections Manager
Citravest Management LLC
06.2019 - Current
Tenant Coordinator
Rent A Florida Home
12.2015 - 06.2019
Sales Assistant
Park Square Homes
01.2013 - 12.2016
Front Desk Receptionist
BVR Management
06.2012 - 12.2016
High School Diploma -
Homer K. Addair Academy