Kendra Elliott
Pendleton,SC
Overview
24
24
years of professional experience
1
1
Certification
Work History
Collections Manager
Dat Trac
01.2018 - 08.2024
- Oversaw and directed collections department.
- Managed and coordinated all collection activities.
- Monitored compliance with HIPAA and FDCPA standards among collectors.
- Planned the sequence for working on accounts.
- Monitored compliance by scoring collector performance.
- Reached out to clients regarding outstanding balances across various sectors like healthcare, rental services, retail stores and utilities.
Debt Collector/Collections Manager
MERCHANTS CREDIT
03.2000 - 01.2018
- Consistently managed a workload of over 400 accounts on a daily basis.
- Handled acquisition and retention for new and existing accounts.
- Operated automatic dialer efficiently in day-to-day activities.
- Managed account downloads directly through dialer system.
- Skilled in obtaining essential details for various industries including medical, retail, rental management and utilities.
- Demonstrated strong adherence to FDCPA regulations.
- Exhibited professionalism while successfully collecting payments.
- Consistently went above and beyond expectations.
- Displayed exceptional effort on a regular basis.
- Fostered a culture of mutual respect by consistently treating others with courtesy.
- Implemented strategies aimed at surpassing previous monthly financial targets.
Education
High school diploma -
Pendleton High School
Pendleton, SC06.1996
Skills
- Microsoft Excel
- Microsoft Word
- Shift Management
- Cold Calling
- Microsoft Office
- Cash Handling
- Microsoft Outlook
- Negotiation
- Typing
- Customer Service
- Accounts Payable
- Computer Skills
- Communication Skills
- HIPAA
- Management
- Accounts Receivable
- Phone Etiquette
- Data Entry
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collections Manager
Dat Trac
01.2018 - 08.2024
Debt Collector/Collections Manager
MERCHANTS CREDIT
03.2000 - 01.2018
High school diploma -
Pendleton High School