Emma Carr
Mechanicsburg,PA
Summary
Accomplished Head Hostess at Ever Grain Brewing Co., adept in dining room management and guest service, excelling in high-volume environments. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in menu presentation and team coordination, ensuring seamless service delivery and operational excellence.
Overview
3
3
years of professional experience
Work History
Head Hostess
Ever Grain Brewing Co.
08.2021 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Counter Person
Candy Mountain Creamery
11.2023 - 04.2024
- Demonstrated knowledge and applied proper food handling standards.
- Processed both cash and card purchases and returns.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Mechanicsburg Area Senior High School
Mechanicsburg, PA05.2024
Skills
- Greeting and seating
- Menu presentation
- High-volume dining
- Table Bussing
- Dining room management
- Menu Memorization
- Guest service
Accomplishments
- Achieved honor roll in both middle school and high school
- Achieved a higher level of customer satisfaction by training others with accuracy and efficiency.
Timeline
Counter Person
Candy Mountain Creamery
11.2023 - 04.2024
Head Hostess
Ever Grain Brewing Co.
08.2021 - Current
High School Diploma -
Mechanicsburg Area Senior High School
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