Emma Carrero
Grandview,MO
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Pet Resourse roles with high-volume customer demands.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Care Representative
Pet Resource Center
Kansas City, MO
12.2021 - Current
- Answered inbound/outbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Call Dispatch
Preschool Lead Teacher
Goddard School
Lee's Summit , MO
07.2021 - 12.2021
- Maintained daily records of individual activities, behaviors, meals and naps.
- Participated in professional development opportunities related to early childhood education practices.
- Participated in parent and teacher conferences as necessary to discuss student progress.
- Design Lesson plan for teaching staff and work closely with administration.
IT Caregiver
Greater Bergen Community Action
Jersey City, NJ
01.2015 - 06.2021
- Engaged in professional development activities to stay current on best practices in early childhood education.
- Maintained accurate records of each child's development and behavior.
- Collaborated with other teachers in planning age-appropriate activities for the classroom.
Education
Associate of Science - CDA
Hudson Community College
Jersey City, NJ10-2014
Skills
- Email correspondence
- Customer Service
- Data Entry
- Appointment Scheduling
Timeline
Bilingual Customer Care Representative
Pet Resource Center
12.2021 - Current
Preschool Lead Teacher
Goddard School
07.2021 - 12.2021
IT Caregiver
Greater Bergen Community Action
01.2015 - 06.2021
Associate of Science - CDA
Hudson Community College
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