Tina Moye
Idaho Falls,Idaho
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
Zions Bancorporation
Ammon, ID
06.2023 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Substitute Administrative Assistant
Holy Rosary Catholic School
09.2017 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled parent correspondence and tracked records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled multiple computer programs for different purposes
Kitchen Crew Member
Holy Rosary Catholic School
09.2017 - 05.2023
- Used multiple POS and ordering Systems to keep track of meals served and Inventory.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Made food according to standard recipes, adhered to National Lunch program standards.
Daycare Provider
Holy Rosary Catholic School
09.2016 - 05.2023
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments and issues.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept notes of behavior issues, food served and medications administered to children.
- Offered top-notch care to 30+ children at once, ranging in age from 3 to 12.
- Participated in mandatory professional development activities.
Substitute Teacher
Holy Rosary Catholic School
09.2016 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Plasterer
Stuckgeschäft Fiegl
08.1997 - 10.2000
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
- Completed plaster and stucco tasks by hand or using pump sprayer.
- Maintained knowledge of industry materials, tools and equipment.
- Effectively and independently estimated quantity of materials needed to perform work.
- Attained consistent positive feedback from clients for both quality of work and level of customer service.
- Executed or delegated tasks such as mixing mortar and plaster to required consistency.
- Reviewed work orders, plans and blueprints and prepared materials and tools accordingly.
- Fostered client loyalty by providing thorough and competitive estimates for desired work.
- Created decorative textures in finish coating.
- Demonstrated knowledge of industry best practices through training and development of 5+ new team members.
- Trained and mentored 10+ team members over course of employment.
- Trained apprentice workers and assessed comprehension and application of proper work and safety methods.
- Recommended for promotion to Lead Plasterer after 2 of employment.
Education
Journeyman Plasterer - Construction Trades
Berufschule Nürnberg
Nürnberg, Bavaria, Germany09.1999
Construction Knowledge - Construction Knowledge.
Berufshilfe Roth
Roth, Bavaria, Germany08.1997
High School Diploma -
Hauptschule Allersberg
Allersberg, 90584, Bavaria, Germany07.1996
Skills
- File Coordination
- Customer Service
- Back Office Operations
- PC Proficiency
- Excel Spreadsheets
- Mail Management
- Microsoft Office
- Correspondence Writing
- Sorting and Labeling
- Time Management
- Strategic Planning
- Staff Motivation
- Document Organization
- Phone Call Answering
- Multi-Line Phone Systems
- Critical Thinking
- Risk Management
- Spreadsheets
- Recordkeeping
- Prioritization
- Documentation
- Coordination
- Records Management Systems
- Call center experience
- Email correspondence
- Complaint resolution
- Following scripts
- Professional telephone demeanor
- Service standard compliance
- Customer Relationship Management
- Multitasking
- Stress Tolerance
- Professionalism
- Information Gathering
Languages
German
Native or Bilingual
Timeline
Customer Care Representative
Zions Bancorporation
06.2023 - 12.2024
Substitute Administrative Assistant
Holy Rosary Catholic School
09.2017 - 05.2023
Kitchen Crew Member
Holy Rosary Catholic School
09.2017 - 05.2023
Daycare Provider
Holy Rosary Catholic School
09.2016 - 05.2023
Substitute Teacher
Holy Rosary Catholic School
09.2016 - 05.2022
Plasterer
Stuckgeschäft Fiegl
08.1997 - 10.2000
Journeyman Plasterer - Construction Trades
Berufschule Nürnberg
Construction Knowledge - Construction Knowledge.
Berufshilfe Roth
High School Diploma -
Hauptschule Allersberg