Emma Casale
Albany
Summary
Motivated professional with a strong work ethic and adaptability, excelling in both hospitality and healthcare environments. Proven ability to master new skills quickly while managing multiple tasks effectively. Committed to delivering exceptional patient experiences through compassionate care and effective communication. Ready to leverage expertise in customer-focused roles to enhance service quality and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
110 Grill
Albany, NY
01.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with waitstaff to communicate guest needs and enhance service efficiency.
- Assisted in training new host staff on operational procedures and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Camp Counselor
Hillside Day Camp
Hastings, NY
06.2023 - 08.2024
- Supervised daily activities to ensure safety and engagement for campers.
- Developed and implemented engaging programming tailored to diverse age groups.
- Facilitated conflict resolution among campers, promoting teamwork and communication skills.
- Trained new counselors on camp policies, procedures, and emergency protocols.
- Worked with children of varying age, interest, skill, and developmental levels.
Sales Associate
Banana Republic
Scarsdale, NY
07.2021 - 08.2022
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring product displays met company standards and engaged customers effectively.
- Processed transactions accurately using POS systems, maintaining financial integrity and reducing errors.
- Collaborated with team members to achieve sales targets, promoting a cohesive work environment and driving performance.
- Built relationships with customers to encourage repeat business.
Hospital Intern
New York Presbyterian Lawrence Hospital
Bronxville, NY
04.2022 - 06.2022
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported daily operations by maintaining inventory of medical supplies and equipment.
- Assisted with patient examinations and treatments under the supervision of a physician.
- Engaged with patients to provide support and clarify procedures, contributing to improved patient understanding and experience.
- Observed and documented patient progress under supervision of medical staff.
- Attended training sessions to enhance knowledge of hospital protocols and procedures.
- Observed medical procedures in multiple departments to gain clinical experience.
Cashier
DeCicco & Sons
Eastchester, NY
06.2019 - 03.2020
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained organized checkout area to enhance customer experience and streamline operations.
- Assisted customers with inquiries, ensuring a high level of service and satisfaction.
- Managed cash drawer, balancing daily sales and minimizing discrepancies.
- Trained new cashiers on procedures, promoting adherence to company policies and standards.
Education
No Degree - Human Biology
SUNY At Albany
Albany, NY12-2026
High School Diploma -
Eastchester Senior High School
Eastchester, NY06-2022
Skills
- Strong multitasking
- Active learning
- Conflict resolution
- Complex Problem-solving
- Handling complaints
- Relationship building
- Coordinating tasks
- Customer service
- Team collaboration
Timeline
Restaurant Hostess
110 Grill
01.2025 - Current
Camp Counselor
Hillside Day Camp
06.2023 - 08.2024
Hospital Intern
New York Presbyterian Lawrence Hospital
04.2022 - 06.2022
Sales Associate
Banana Republic
07.2021 - 08.2022
Cashier
DeCicco & Sons
06.2019 - 03.2020
No Degree - Human Biology
SUNY At Albany
High School Diploma -
Eastchester Senior High School