Emma Casey
Amarillo
Summary
Compassionate Patient Care Technician with extensive experience at BSA Hospital, skilled in vital signs monitoring and patient advocacy. Proven ability to enhance patient comfort and safety through effective hygiene management and emotional support. Committed to delivering high-quality care while maintaining infection control standards in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
BSA Hospital
04.2025 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Sales Associate
Dillards Department Store
06.2023 - 04.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lifeguard
West Texas A&M University
11.2021 - 05.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Head Lifeguard
Green Acres Swim Club
05.2018 - 08.2022
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Entered water immediately to pull struggling swimmers to safety.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
CNA
Hereford Nursing And Rehabilitation
01.2021 - 06.2021
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of [Number]+ residents under long-term care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Bachelor of Science - Nursing
West Texas A&M University
Canyon, TX05-2026
Associate of Science - Nursing
West Texas A&M University
Canyon, TX08-2025
Skills
- Patient hygiene management
- Vital signs monitoring
- Restocking supplies
- Bed preparation
- ADL support
- CPR certification
- Active listening
- Professional bedside manner
- Patient advocacy
- Feeding assistance
- Specimen collection
- Hospice and palliative care
- Adaptable
- Safety protocols
- Oxygen therapy
- Blood glucose monitoring
- Vitals documentation
- Clinical training
- High level of autonomy
- Patient observation
- Monitoring patient conditions
- Mobility assistance
- Infection control
- Information protection
- Team collaboration
- Patient positioning
- End-of-life care
- Medical equipment operation
- Emotional support
- Catheter care
- Basic life support
- Infection prevention
Certification
CPR BLS certification through the American Heart Institute.
Timeline
Patient Care Technician
BSA Hospital
04.2025 - Current
Sales Associate
Dillards Department Store
06.2023 - 04.2025
Lifeguard
West Texas A&M University
11.2021 - 05.2022
CNA
Hereford Nursing And Rehabilitation
01.2021 - 06.2021
Head Lifeguard
Green Acres Swim Club
05.2018 - 08.2022
Bachelor of Science - Nursing
West Texas A&M University
Associate of Science - Nursing
West Texas A&M University