Emma Catanese
New Britain
Summary
Having worked at a start-up for over 8 years, I am comfortable taking on large responsibilities with little guidance. I am self-reliant, accountable and organized with a strong sense of time management. I am able to prioritize and execute on multiple deliverables while maintaining high quality standards. I take pride in my professionalism and communication with others. My most rewarding work is the relationships I have built with clients and coworkers over the years.
Overview
9
9
years of professional experience
Work History
Lead Account Manager
Simplistic
01.2019 - 06.2024
- Responsible for managing The View segment and overseeing all Account Manager duties for approximately 18 websites monthly.
- Coordinated schedules to maintain balanced workloads for a team of 3, optimizing productivity.
- Participated in weekly management calls discussing ways to improve internal processes.
- Provided valuable feedback to clients regarding site layout to maximize customer satisfaction and sale volume.
Account Manager
Simplistic
07.2016 - 12.2018
- Contributed to the creation of an average of 12 websites monthly for brands featured on Good Morning America and The View.
- Facilitated communication between clients, segments, and developers, ensuring smooth project execution.
- Managed asset gathering, site review, client communication, and integration testing with precision and efficiency.
- Handled site-related inquiries from clients and edit requests to developers, ensuring efficient problem resolution and client satisfaction.
- Independently acquired proficiency in Shopify backend navigation and integration processes related to fulfillment and customer service.
Administrative Coordinator
Simplistic
10.2015 - 06.2016
- Developed a comprehensive organizational tool still in use today that streamlined Account Manager schedules, improving coordination between departments.
- Responsible for monitoring the schedule and assigning each sale to an Account Manager ensuring an even workload.
- Scheduled conference calls, filed contracts, maintained calendars, updated contact lists, arranged travel plans and purchased office supplies.
Education
Bachelor of Arts - Human Relations
High Point University
High Point, NC05.2015
Skills
- Client Relationship Management
- Project Management
- Time Management
- Effective Communication
- Multitasking
- Attention To Detail
- Problem Solving
- Organizational Skills
- Adaptability
- Emotional Intelligence
Systems
- Shopify, Basecamp, Slack, G Suite
Timeline
Lead Account Manager
Simplistic
01.2019 - 06.2024
Account Manager
Simplistic
07.2016 - 12.2018
Administrative Coordinator
Simplistic
10.2015 - 06.2016
Bachelor of Arts - Human Relations
High Point University
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