Emma Catena
Summary
Energetic Sales Associate dedicated to driving customer satisfaction. Hardworking and punctual individual recognized for receiving high ratings on customer reviews. Highly experienced working with the general public. Knowledgeable training leader with experience implementing new processes.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Your CBD Store Thousand Oaks
Thousand Oaks
03.2019 - Current
- Educate new and existing clients on the benefits of CBD. Utilize my knowledge of CBD to find suitable products for customers
- Responsible for stores weekly mass inventory, as well as processing incoming inventory
- Provide video/photo/audio content for various social media platforms
- Manage new staff members and evaluate their progress.
Food Service Worker
Natural Cafe
Moorpark, CA
05.2018 - 07.2019
- Handled cash transactions and point-of-sale operations when taking customers' orders
- Distributed food to dine in customers in a timely manner
- Monitored food and beverage dates, rotating stock, and following proper storage procedures.
Hostess
Cheesecake Factory Inc
Thousand Oaks, CA
02.2016 - 05.2018
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
Education
Bachelor's of Science - Kinesiology, Cum Laude
California State University Northridge
05.2022
Associate of Arts - Kinesiology
Moorpark College
05.2019
Highschool Diploma -
Moorpark Highschool
07.2014
Skills
- Willingness To Lead
- High-Energy Attitude
- Customer Engagement
- Handling Escalations
- Training And Coaching new hires
Timeline
Lead Sales Associate
Your CBD Store Thousand Oaks
03.2019 - Current
Food Service Worker
Natural Cafe
05.2018 - 07.2019
Hostess
Cheesecake Factory Inc
02.2016 - 05.2018
Bachelor's of Science - Kinesiology, Cum Laude
California State University Northridge
Associate of Arts - Kinesiology
Moorpark College
Highschool Diploma -
Moorpark Highschool
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