Emma Cerrato
Clearwater,FL
Summary
Empathetic and patient professional skilled in delivering exceptional guest services and resolving issues efficiently. Committed to fostering positive environments and improving processes for enhanced customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Audio Technical Lead
Palm Harbor University High School
Palm Harbor, FL
10.2025 - Current
- Led installation and setup of audio equipment for theater events.
- Managed troubleshooting and maintenance of audio systems to ensure optimal performance.
- Operated audio mixing consoles to ensure optimal sound quality during events.
- Maintained and repaired audio equipment, reducing downtime and enhancing performance.
- Collaborated with production teams to design effective soundscapes for various projects.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Led technical rehearsals, ensuring seamless integration of sound elements in live performances.
- Implemented innovative audio techniques to improve overall audience experience during events.
- Collaborated with director to determine project scopes and set milestones.
- Assisted in the selection of appropriate equipment, contributing to better overall sound quality for various projects and events.
- Worked closely with lights technician to develop audio schemes for current and new productions.
- Kept detailed inventory records of all audio gear, facilitating accurate budgeting and timely replacement of aging equipment.
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live production.
File Organizer
Morton Plant Hospital, Baycare Health System
Clearwater, FL
06.2025 - 08.2025
- Organized and maintained digital and physical files for improved accessibility.
- Assisted in developing efficient filing systems to enhance document retrieval processes.
- Collaborated with team members to streamline document management workflows.
- Led initiatives to digitize paper files, increasing storage efficiency and security.
- Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
- Maintained high levels of accuracy in data entry tasks, ensuring the integrity and reliability of information contained within both physical and digital filing systems.
- Assisted in the transition from paper-based to digital filing systems, reducing physical storage space requirements.
- Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.
- Maintained strict confidentiality, ensuring client data was secure and well organized.
Guest Services Volunteer
Morton Plant Hospital, Baycare Health System
Clearwater, FL
06.2025 - 08.2025
- Assisted guests with inquiries and provided information on services and amenities.
- Maintained cleanliness and organization in guest areas to ensure comfort.
- Resolved guest complaints efficiently, fostering a positive environment.
- Collaborated with team members to streamline service delivery processes.
- Monitored facility conditions and reported maintenance issues promptly for resolution.
- Collaborated with staff and volunteers for seamless service delivery during high-traffic periods.
- Adapted quickly during high-stress situations demonstrating an ability to multitask and maintain composure under pressure.
- Consistently received positive feedback from both peers and supervisors validating excellent performance within the role.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated and coordinated transportation services for guests.
- Assisted with baggage handling, valet services and concierge services for those in need of assistance.
After-School Tutor
Clearwater, FL
02.2025 - 04.2025
- Assisted students with homework assignments, fostering understanding in challenging subjects.
- Monitored student progress and provided constructive feedback to encourage improvement and confidence.
- Implemented organizational tools for students to improve time management and study skills effectively.
- Led small group sessions focusing on targeted skill development, ensuring personalized attention for each student.
- Improved students' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Provided homework assistance using specific curriculum and materials.
Girl Scout Volunteer
Girl Scouts Of West Central Florida
Clearwater, FL
01.2017 - 12.2023
- Facilitated engaging activities promoting teamwork and leadership skills among participants.
- Assisted in planning and organizing community service projects to benefit local organizations.
- Supported troop meetings by preparing materials and coordinating logistics for events.
- Mentored younger scouts, fostering confidence and personal development through hands-on guidance.
- Boosted fundraising efforts for local community causes through coordinating events and campaigns alongside other volunteers.
- Achieved increased community engagement through planning and executing various service projects involving troop members.
- Elevated troop visibility within the community through participation in parades, festivals, and other public events.
- Mentored younger girls in developing essential life skills such as problem-solving, critical thinking, and adaptability through dynamic activities.
- Supervised girl scout cookie sales by organizing distribution networks and tracking the progress of each member''s efforts.
- Coordinated outdoor adventures such as camping trips and hikes, emphasizing environmental stewardship and fostering an appreciation for nature.
- Navigated conflict resolution when interpersonal issues arose amongst scouts or leaders while maintaining professionalism.
- Strengthened organizational abilities within the troop by managing event logistics, budgeting, and record-keeping practices.
Camp Counselor
Girl Scouts Of West Central Florida
Palm Harbor, FL
06.2022 - 06.2022
- Supervised daily activities and ensured safety protocols were followed for campers.
- Developed engaging programs that promoted teamwork and personal growth among participants.
- Facilitated communication between staff, parents, and campers to address concerns promptly.
- Organized logistics for events, including scheduling, resource allocation, and activity planning.
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
In-Home Babysitter
Dunedin, FL
03.2021 - 01.2022
- Supervised daily activities, ensuring safe and engaging environment for children.
- Developed and implemented age-appropriate learning and play activities.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed meal preparation, adhering to dietary restrictions and preferences.
- Established routines for naptime, playtime, and educational activities to promote structure.
- Assisted in basic homework help and skill development for school-aged children.
- Maintained cleanliness and organization of play areas and children's belongings.
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Encouraged creativity among children through various art projects, music exploration, and storytelling activities.
- Supported children''s emotional well-being through active listening, empathy, and gentle guidance during difficult situations.
- Assisted older children with academic success by offering tutoring support in core subject areas when needed.
Pet Sitter
Clearwater, FL
06.2019 - 07.2019
- Cared for pets by providing daily feeding, exercise, and companionship
- Communicated with pet owners to provide updates on pet well-being
- Ensured a safe environment by monitoring pet behavior and surroundings
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05-2027
Skills
- Alphabetical filing
- Issue investigation
- Tour guiding
- First aid training
- Patience and empathy
- Sales experience
- Cross-cultural sensitivity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Helped students achieve 4+ on Algebra 1 EOC.
Certification
In the process of earning Biotechnician Assistant Credentialing Exam (BACE) certification.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Audio Technical Lead
Palm Harbor University High School
10.2025 - Current
File Organizer
Morton Plant Hospital, Baycare Health System
06.2025 - 08.2025
Guest Services Volunteer
Morton Plant Hospital, Baycare Health System
06.2025 - 08.2025
After-School Tutor
02.2025 - 04.2025
Camp Counselor
Girl Scouts Of West Central Florida
06.2022 - 06.2022
In-Home Babysitter
03.2021 - 01.2022
Pet Sitter
06.2019 - 07.2019
Girl Scout Volunteer
Girl Scouts Of West Central Florida
01.2017 - 12.2023
High School Diploma -
Palm Harbor University High School