EMMA CHAPMAN

• Monitored security and maintained operational protocols.
• Oversaw ticketing, gate and ramp services.
• Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.
• Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
• Promoted a culture of teamwork among staff members by organizing team-building activities and encouraging open communication within the workplace.
• Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
• Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
• Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
• Improved baggage handling efficiency through strategic planning and coordination between departments.
• Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.

-Ensure high-quality and efficient guest registration, obtain proper method of pay

ment, conduct credit-limit checks, follow billing instructions, conduct

follow-up courtesy calls

-Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

-Deliver outstanding guest services for all incoming calls and general inquiries

-Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to housekeeping special requests such as feather-free, turn-down