Emma Charlton
Columbia
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Consultants in Gastroenterology
02.2024 - 01.2025
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Took copayments and compiled daily financial records.
WAITRESS, HOSTESS, CASHIER
Dano's Pizza
07.2020 - 08.2024
- As a waitress, I provide excellent customer service, take orders, and serve food and beverages efficiently
- As a hostess, I greet and seat guests, manage reservations, and effectively communicate with servers to ensure all customers are being taken care of promptly
- As a cashier, I take pick up and delivery orders over the phone, as well as take out orders in person, provide friendly service, handle large orders and transactions regularly, and ensure all customers have everything they need before they leave the restaurant with their food
- In all these positions I am able to handle multiple responsibilities simultaneously and maintain excellent organizational skills and attention to detail when setting up and closing the restaurant, and cleaning tables, server stations, and dishes
- In addition to my responsibilities in these positions, I also have experience creating weekly employee schedules alongside my managers and communicating with my coworkers regarding schedule change requests to ensure the restaurant is always staffed properly
HOSTESS, FOOD RUNNER
Rockaways Athletic Club
05.2018 - 03.2020
- As a hostess and food runner, I was proficient in managing reservations and handling guest inquiries, providing a positive dining experience, and effectively communicating with kitchen staff to deliver orders accurately and efficiently
Education
ENVIRONMENTAL SCIENCE -
Winthrop University
Rock Hill, South carolina01.2025
Associate of Science - Physical Sciences
Midlands Technical College
West Columbia, SC05-2028
AP Environmental Science, AP Physics, AP Statistics
Dreher High School
Columbia, South Carolina05.2022
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Interpreting physician orders
- Organization
- Attention to detail
- De-escalating conflicts/complaints
Timeline
Patient Service Representative
Consultants in Gastroenterology
02.2024 - 01.2025
WAITRESS, HOSTESS, CASHIER
Dano's Pizza
07.2020 - 08.2024
HOSTESS, FOOD RUNNER
Rockaways Athletic Club
05.2018 - 03.2020
AP Environmental Science, AP Physics, AP Statistics
Dreher High School
ENVIRONMENTAL SCIENCE -
Winthrop University
Associate of Science - Physical Sciences
Midlands Technical College
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