Emma Charnock
Kent,OH
Summary
Senior Marketing student with experience in customer service, sales, and team leadership. Combines academic knowledge with real-world experience. Recognized for adaptability, professionalism, and building strong relationships in fast-paced environments, with a focus on continuing to grow in the marketing field.
Overview
4
4
years of professional experience
Work History
Hostess
Barrio Taco & Tequila Bar
Hudson, OH
08.2024 - Current
- Greeted customers, answered questions, and made recommendations.
- Communicate with servers, kitchen staff, and management to ensure smooth operations during busy shifts.
- Adapt to high-pressure situations while balancing multiple priorities.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Sales Associate Manager
Thee Cherokee Child
Columbiana, Ohio
02.2022 - 07.2024
- Designed and maintained visually appealing merchandise displays to drive customer interest.
- Trained and onboarded new employees on sales techniques, store policies, and customer service best practices.
- Created lasting relationships with customers by providing personalized shopping experiences.
- Assisted with inventory management, stock rotation, product ordering, and loss prevention.
Skills
- Sales & Customer Engagement
- Communication & Relationship Building
- Visual Merchandising & Brand Presentation
- Staff Training & Team Leadership
- Time Management & Multitasking
Achievements / Involvement
- Dean’s List (Fall 2024–Present)
- Academic Achievement Award (Fall 2022–Present)
- Member, American Marketing Association (Fall 2025)
Education
Bachelor of Business Administration Graduation: May 2026
Kent State University Kent, Ohio
Major: Marketing | Minor: Healthcare System Management GPA: 3.23
Timeline
Hostess
Barrio Taco & Tequila Bar
08.2024 - Current
Sales Associate Manager
Thee Cherokee Child
02.2022 - 07.2024
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