Emma Cleaves
Lisbon
Summary
Friendly customer service with five years of experience providing excellent customer service. Good communication, organization, and data entry skills, with a willingness to learn and a commitment to creating a positive experience for every client
Overview
3
3
years of professional experience
Work History
Manager's Assistant
Brooks Feed & Farm Supplies
Brunswick
11.2023 - Current
- Manage inventory and ordered products for farm and pet supplies, ensuring stock availability for customers
- Handle incoming calls and direct callers to appropriate departments or employees, enhancing communication flow
- Assign daily tasks to team members for efficiency
- Assist customers by providing information or referring them to knowledgeable staff, improving customer satisfaction
- Check in inventory and call disruptors for missing or damaged product
- Enter purchasing data into the computer
- Maintain cleanliness and organization of store
- Clean the animals and make sure they're well taken care of
- Work with breeders to bring in happy healthy animals and people looking to surrender animals
Kennel Technician
Z Haus Kennel
Cheyenne
03.2023 - 05.2023
- Opened the facility in the morning making sure everything was ready for the day
- Cleaned kennels from dirtiest to cleanest while letting dogs outside for bathroom breaks and exercise.
- Fed the dogs specific portions and administered medications each morning and night.
- Engaged in individual outdoor play sessions with dogs to promote physical activity and socialization.
- Helping with socialization of the puppies within the breeding program
- Checking in and out dogs to their owners, taking payment, and making sure they get all the stuff they came in with and talking about how their dog(s) did
- Participated in dog training exercises to reinforce learning and enhance obedience.
Education
High School Diploma -
Lisbon High School
Lisbon06-2020
Skills
- Inventory management
- Animal handling
- Animal welfare practices
- Product knowledge
- Data management
- Employee supervision
- Customer service
- Communication skills
Timeline
Manager's Assistant
Brooks Feed & Farm Supplies
11.2023 - Current
Kennel Technician
Z Haus Kennel
03.2023 - 05.2023
High School Diploma -
Lisbon High School