Yodira Garcia
Pompano Beach
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Balboa Car Wash
03.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
Marshalls
11.2022 - 02.2024
- Efficiently and accurately processed a large number of transactions
- Increased sales and customer satisfaction by keeping checkout areas clean and organized
- Handled point-of-sale transactions such as cash, debit and credit card purchases, and refunds
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Provide one-on-one customer service (item location, pricing, discount explanations, phone calls, and provide immediate assistance when requested)
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Food Preparation
Taqueria La Yaquesita
04.2020 - 11.2022
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen
- Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes
- Quickly distributed food to the wait staff in order to provide excellent customer service
- Restocked various stations, including the buffet, salad bar, and service areas, after organizing, arranging, and restocking them
- Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
- Monitored food preparation and offered feedback on portion size and presentation.
- Increased customer satisfaction by providing friendly service and accurate food preparation.
Sales Associate
Burlington
09.2022 - 10.2022
- Collaborated with coworkers to assist customers
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Efficiently and accurately processed a large number of transactions
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Transformational Technical Academy
Pompano Beach, FLSkills
- Customer assistance
- Basic math skills
- Inventory management
- Restocking inventory
- Order taking
- Cleaning and sanitizing
- Multitasking and prioritization
- Coupons and gift cards
- Refunds and exchanges
- Staff training
- Merchandise restocking
- Team motivation
- Customer service
- Money handling
- Staff training and development
- Staff supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager's Assistant
Balboa Car Wash
03.2024 - Current
Sales Associate
Marshalls
11.2022 - 02.2024
Sales Associate
Burlington
09.2022 - 10.2022
Food Preparation
Taqueria La Yaquesita
04.2020 - 11.2022
Transformational Technical Academy
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