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 Dynamic Bilingual Customer Service oriented with several years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. 

Dynamic professional with extensive experience at Good Will CDOT Janitorial Contractor, excelling in staff training and project management. Proven ability to enhance team productivity and streamline operations, while fostering a positive work environment. Skilled in budget management and conflict resolution, driving operational excellence and employee engagement.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Felix Mena

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Manager's Assistant

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Manager's Assistant

Licenciatura - Psicologia

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