Emma Cole
Somerset,PA
Summary
Highly motivated individual with over seven years of professional working experience within both the healthcare clinical and corporate setting looking to seek new challenges in the workforce. Seeking to leverage strong interpersonal, organizational, and fast-learning skills to enter a career that utilizes work experience, a pleasant personality, and a notable education. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization. Candidate is reliable, organized, and motivated to enhance skills and knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Analyst, Associate
UPMC Health Plan
01.2023 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
Registered Respiratory Therapist
UPMC Somerset
05.2018 - 06.2023
- Mentored new employees, providing guidance on best practices in respiratory therapy treatments and techniques.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Coordinated with physicians and other care team members on care and treatments.
- Participated in ongoing professional development opportunities staying current with best practices and advancements within the respiratory therapy field.
- Maintained accurate records of all procedures performed, contributing to efficient billing processes and compliance with regulatory requirements.
Registered Respiratory Therapist
Excela Health Westmoreland Hospital
10.2018 - 01.2020
- Mentored new employees, providing guidance on best practices in respiratory therapy treatments and techniques.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Coordinated with physicians and other care team members on care and treatments.
- Participated in ongoing professional development opportunities staying current with best practices and advancements within the respiratory therapy field.
- Maintained accurate records of all procedures performed, contributing to efficient billing processes and compliance with regulatory requirements.
Education
Master of Science - Health Services Administration
Indiana University of Pennsylvania
Indiana, PA05.2021
Bachelor of Science - Healthcare Management And Education
University of Pittsburgh – Johnstown
Johnstown, PA12.2018
Associate of Science - Respiratory Therapy
University of Pittsburgh – Johnstown
Johnstown, PA04.2018
High School Diploma -
Somerset Area School District
Somerset, PA06-2015
Skills
- Team-player
- Meticulous attention to detail
- Expert communication skills
- Conflict resolution and troubleshooting
- Strongly patient and empathetic
- Goal-oriented
- Data analysis
- Workflow optimization
- Operational efficiency
- Reporting skills
- Proficient in Microsoft Office Suite
Professional References
Brittany Sproull, (412) 877-6298, Claims Ops Assurance Analyst, Associate at UPMC Health Plan
Olivia Wasielewski, (814) 289-6188, Kindergarten Teacher at SASD
Certification
- Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC).
- Clearances:
- Act 73
- Act 33
- Act 34
Timeline
Operations Analyst, Associate
UPMC Health Plan
01.2023 - Current
Registered Respiratory Therapist
Excela Health Westmoreland Hospital
10.2018 - 01.2020
Registered Respiratory Therapist
UPMC Somerset
05.2018 - 06.2023
Bachelor of Science - Healthcare Management And Education
University of Pittsburgh – Johnstown
Associate of Science - Respiratory Therapy
University of Pittsburgh – Johnstown
- Registered Respiratory Therapist (RRT) - National Board for Respiratory Care (NBRC).
- Clearances:
- Act 73
- Act 33
- Act 34
Master of Science - Health Services Administration
Indiana University of Pennsylvania
High School Diploma -
Somerset Area School District
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