Brandon Coulter
Somerset,PA
Summary
Dynamic management professional with a proven track record of leading teams to achieve exceptional results. Expertise in fostering corporate collaboration, enhancing operational efficiency, and driving measurable outcomes through strategic planning and process improvement. Recognized for adaptability in meeting evolving organizational needs by creating a culture of accountability and excellence. Skilled in managing multi-departmental customer interactions with empathy and effective communication, consistently maintaining high levels of customer satisfaction and loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager of Ski and Ride School
Seven Springs Mountain Resort
10.2022 - 08.2025
- Led a 20-member leadership team that oversaw an instructor staff of 250-300 employees
- Led the integration of over 250 employees during the acquisition made by Vail Resorts
- Created the department budget to meet operational and financial goals for current and future seasons while managing the P&L
- Increased 2024-2025 revenue by over 20%
- Created new Ski School program products such as full day lessons for minors, seasonal programming for specific populations (adults, women, and children) as well as family private lessons
- Upheld and created company policies such as the walk policy for minor participants
- Held routine coaching sessions with staff to achieve the team’s maximum potential
- Evaluated, procured, and integrated a new instructor scheduling system across multiple Vail Resorts, including Park City and Stowe
- Oversaw staff training, safety initiatives and recruiting
- Collaborated with Ski and Ride School (SRS) managers throughout Vail Resorts corporation to align on strategy and standardize operations
Team Building Coordinator
Seven Springs Mountain Resort
06.2022 - 10.2022
- Coordinated group activities and corporate team-building events in conjunction with the Group Sales Department
- Built lasting professional relationships with local and global clients to assure future interest and reinvestment
- Created new programming to expand the team-building menu, providing innovative offerings appealing to a diverse audience
- Held the role of Lead Facilitator for all team-building events and programs
Mountain Adventures Team Coordinator
Seven Springs Mountain Resort
12.2017 - 10.2022
- Coordinated the season schedule consisting of 13 coaches and 60+ participants
- Responsible for program growth
- Organized activities and internal department cooperation
- Created and launched new initiatives such as the first travel day to best utilize the strengths of sister resorts
- Built meaningful relationships with participants and their families in ensure season-over-season program uptake
Snow Sports Supervisor
Seven Springs Mountain Resort
12.2016 - 10.2022
- Oversaw daily Ski and Ride lesson operations
- Created a new instructor season scheduling process using Sign-up.com that maximized inventory and minimized instructor call-offs, reducing unfulfilled shifts by 60%. This initiative matched inventory of instructors to the demands of our customers.
- Maintained online sales inventory through Siriusware and instructor scheduling
Bike Program Supervisor
Seven Springs Mountain Resort
05.2015 - 05.2020
- 2016-2018 Expanded oversight to include rentals, lesson programming, retail, repair, and general operations of the bike shop
- 2015 Supervisor of maintenance and development of biking and hiking network
- Further expanded the downhill footprint on the mountain by opening the North Face portion of the mountain and adding a second chairlift
- Closed due to COVID and not reopened with new ownership
Mountain Sports Sales Specialist Foreman
Copper Mountain
11.2013 - 04.2015
- Oversaw sales of seasonal programs and lessons throughout the Snowsports School
- Managed relations between call center and frontline sales agents
Event Coordinator
Mount Snow
11.2012 - 04.2013
- Planned and executed various high-profile mountain events: ski racing, freestyle events, Community Valley League post-race party, Red Bull Frozen Rush, beer festivals, pond skim, fireworks, college events and holiday family events
- Responsible for the recruitment and procurement of sponsors for event give-aways and prizes
- Coordinated operations between multiple departments of the resort
- Managed a full time staff of four employees and numerous volunteers
- Balanced time between office and on-hill work, working various shifts
Head Mountain Bike Guide
Mount Snow
06.2010 - 10.2012
- Bike trail development, building, clearing and maintenance
- Created race courses and maintained the trail blog
- Developed creative ways to boost revenue and increase return business through the creation of sales packages
- Market research
- Coordinated between departments to increase productivity and communication within the program
- Oversaw the Winter Retail Store: managed staff and store operations
Department Manager, Product Buyer, Ski Shop Manager and Technician
Appalachian Ski and Outdoors
05.2004 - 06.2010
- Managed four employees within the ski shop
- Managed inventory, studied market trends, and served as a key member of the management team
- Ensured timely and accurate reporting and forecasting to provide effective financial data for decision-making
- Tuned skis and snowboards, hand-tuned equipment for the Tussey Mountain Ski Team, and maintained lasting relationships with repeat customers
Bicycle Mechanic, Salesmen
Mount Nittany Wheelworks
07.2008 - 02.2009
- Assembled and repaired bikes
Founder, President
Pedal Express
09.2004 - 05.2005
- Created and executed successful business plan
- Developed relationships and contracts with local restaurants
- Managed eight delivery employees
- Lowered the operational cost of business over a year
Adventure Guide, Team Building Facilitator, Ticket Sales, Bike Mechanic, Rock Climbing Instructor, Professional Rescuer
Seven Springs Mountain Resort
11.2000 - 01.2005
- Exhibited strong team-building and guiding skills
- Facilitated problem-solving and decision-making, risk management, and safety training
- Maintained rental bike fleet
- Performed duties of top rope climbing guide and camp counselor
Education
Bachelor of Science - Recreation Park and Tourism Management
The Pennsylvania State University
State College05.2010
Skills
- Service excellence
- Budget oversight
- Collaborative team management
- Proven leader of leaders
- Prioritization and scheduling
- Analytical decision-making
- Critical thinking for problem-solving
- Effective task delegation
- Driver of skill enhancement and continuous improvement
- Retail management
- Event planning
- Expertise in Microsoft Office applications
Certification
- PMBIA Level 1 certification
- Zip Line Lead Guide
- Ski Shop Technician
- High Ropes Course
- Rock Climbing
- Professional Rescuer
- First Aid and CPR
Awards, Honors, and Events
- Rookie Snowboard Instructor of the Year 2016
- Vail company value awards: Safety x4, Do Good, Do Right, Serve Others, Have Fun, and Be Inclusive.
- NSAA (National Ski Area Assoc.) Summer convention 2018 and 2019 (hosted)
- PSIA/AASI (Professional Ski Instructors of America / American Association of Snowboard Instructors)
- Leadership Seminar 2022, 2023, 2024
- Vail Leadership Summit 2024
TEAM AND CLUB ACTIVITIES
Penn State Cycling Team, Penn State Longboarding Club, Penn State Altoona Ice Hockey Team, Theta Delta Chi International Fraternity
Timeline
Manager of Ski and Ride School
Seven Springs Mountain Resort
10.2022 - 08.2025
Team Building Coordinator
Seven Springs Mountain Resort
06.2022 - 10.2022
Mountain Adventures Team Coordinator
Seven Springs Mountain Resort
12.2017 - 10.2022
Snow Sports Supervisor
Seven Springs Mountain Resort
12.2016 - 10.2022
Bike Program Supervisor
Seven Springs Mountain Resort
05.2015 - 05.2020
Mountain Sports Sales Specialist Foreman
Copper Mountain
11.2013 - 04.2015
Event Coordinator
Mount Snow
11.2012 - 04.2013
Head Mountain Bike Guide
Mount Snow
06.2010 - 10.2012
Bicycle Mechanic, Salesmen
Mount Nittany Wheelworks
07.2008 - 02.2009
Founder, President
Pedal Express
09.2004 - 05.2005
Department Manager, Product Buyer, Ski Shop Manager and Technician
Appalachian Ski and Outdoors
05.2004 - 06.2010
Adventure Guide, Team Building Facilitator, Ticket Sales, Bike Mechanic, Rock Climbing Instructor, Professional Rescuer
Seven Springs Mountain Resort
11.2000 - 01.2005
Bachelor of Science - Recreation Park and Tourism Management
The Pennsylvania State University
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