Konnor R. Wolf
Salt Lake City,UT
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor of Ski and Ride School
Park City Canyons Resort
10.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Ski And Ride School instructor
Park City Canyons Resort
11.2023 - 04.2024
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
- Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Designed and implemented skill-building exercises that catered to the varying abilities of students, leading to their increased confidence on the slopes.
- Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
- Participated in ongoing professional development to enhance personal skiing ability and instructional skills.
Server Assistant, Server, Bartender, Banquet Setup Lead
Pine Canyon Country Club
08.2021 - 04.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Skills
- People skills
- Leadership
- Problem solving
- Communication
- Teamwork
- Adaptability
- Customer service
- Conflict resolution
- Attention to detail
- Active listening
Certification
- CPR and First Aid
- Snowboard Level 1
- Snowboard Freestyle Level 1
- Snowboard Child Specialist 1
- Alpine Level 1
Timeline
Supervisor of Ski and Ride School
Park City Canyons Resort
10.2024 - Current
Ski And Ride School instructor
Park City Canyons Resort
11.2023 - 04.2024
Server Assistant, Server, Bartender, Banquet Setup Lead
Pine Canyon Country Club
08.2021 - 04.2023
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