Emma Collier
Garland,TX
Summary
Results-driven Project Manager with a strong background in project management and communication. Expertise in facilitating project meetings and mentoring junior team members, while ensuring project objectives align with agency goals. Committed to delivering quality outcomes with attention to detail.
Overview
28
28
years of professional experience
Work History
Project Manager
General Services Administration, GSA
Dallas, Texas
03.2014 - 12.2025
- As the Project Manager, the primary duty is to protect the agency's core mission and taxpayer's funding throughout the lease acquisition process.
- Served as the Project Manager, within the Leasing Division, Public Building Service Division for Region 7.
- Duties include performing a combination of short/long term space acquisitions, advising federal agencies to define project scope of work, provide estimates for tenant improvement costs, market research, design drawings, review owner costs estimates and change requests to ensure costs are fair and reasonable and within budget, and complete final space acceptance inspections for leased projects.
- Facilitated project team meetings with tenant agency representatives, building owners, contractors, architects, other technical advisers and stakeholders ensuring project objectives were maintained.
- Developed project plans and milestone schedules to ensure on-time project delivery.
- Reviewed building owner pricing with subject matter experts to verify tenant improvement costs were fair and reasonable.
- Mentored junior project managers, fostering professional growth and knowledge sharing.
Customer Contact Representative
Internal Revenue Service, IRS
Dallas, Texas
12.2011 - 03.2014
- As a Customer Contact Representative, provided over the phone technical assistance to address taxpayers concerns relating to balance due, tax refunds, identity theft, and other tax related issues.
- Managed high-volume inbound calls, ensuring timely and accurate responses addressing customer needs.
- Elevated taxpayer concerns and redirected calls to other departments when necessary.
College Student
Marylhurst University
Marylhurst, Oregan
10.2009 - 11.2012
- Enrolled as a full time student to pursue a Bachelors of Science in Real Estate Studies degree.
- Additionally, completed a Certification in Real Estate from Dallas Community College during the Spring 2010.
Unemployed
Unemployed
Hampton, Virginia
09.1999 - 09.2009
- Predominantly unemployed during this period with exception to periodically working as a self-employed contractor doing merchandising jobs for multiple retail companies.
Information Manager Career Manager
United States Air Force
Langley, Virginia
08.1997 - 08.1999
- While assigned to Headquarters, Air Combat Command (ACC), Communications and Information Directorate, performed duties as part of the ACC/SC Outsourcing and Privatization Tiger Team reviewing over 3,000 tasks determining war skills versus non-war skill tasks for outsourcing and privatization.
- Finally, as the Enlisted Force Management Team, Command Functional Manager for Information Management (IM), my duties included advising Headquarters Air Force on HQ ACC IM staff levels, assignments, deployments rotations, and career training,
- April 1978 - August 1997 enlisted in the Air Force serving Administration, Records and Security manager at multiple special duty assignments both stateside and stationed overseas in South Korea, Hawaii, Germany and Turkey.
Education
Bachelor of Science - Real Estate Studies
Marlyhust University
Marylhurst, OR10-2012
Associate of Applied Science - Administration
Community College of The Air Force
Montgomery, AL06-1995
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
Timeline
Project Manager
General Services Administration, GSA
03.2014 - 12.2025
Customer Contact Representative
Internal Revenue Service, IRS
12.2011 - 03.2014
College Student
Marylhurst University
10.2009 - 11.2012
Unemployed
Unemployed
09.1999 - 09.2009
Information Manager Career Manager
United States Air Force
08.1997 - 08.1999
Bachelor of Science - Real Estate Studies
Marlyhust University
Associate of Applied Science - Administration
Community College of The Air Force