Emma Conner
Customer Service/Logistics/Sales
NEVADA,MO
Summary
Accomplished Logistics Manager with more than 10 years supervising critical shipments and negotiating freight contracts. Well-connected within domestic and international freight and freight forwarding industry. Excellent knowledge of multi-modal logistics. Versatile Buyer driven to lower costs and increase quality of goods with proactive approach to supplier management. Familiar with Agriculture Industry practices and business operations. Finely tuned to customer buying desires, rising trends and changes in supply chain. Efficient Order Processing Specialist with 20 years of data verification and sales transaction experience. Well-versed in account management and account inquiry resolution to add value to fulfillment and shipping team.
Overview
30
30
years of professional experience
7
7
years of post-secondary education
Work History
Logistics Manager
NF Protein, LLC
NEVADA, United States
02.2017 - Current
- Conducted research to address shipping errors and packaging mistakes.
- Directed shipping and receiving of wide range of products daily.
- Negotiated with seven different freight companies and received annual contracts resulting in cost savings of 28%.
- Managed annual freight budget of $1.5 million.
Purchasing Agent
Smithfield Foods, Inc
Nevada, MO
05.2011 - 02.2015
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Instituted advanced level of data reporting using SAP to develop purchasing strategies and identify buying trends.
- Implemented policies to reduce cost and eliminate waste.
Shipping Clerk
American Standard Brands
NEVADA, MO
01.2010 - 07.2010
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Secretary
Hiland Dairy Foods
NEVADA, MO
02.1987 - 03.2008
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Scheduled appointments and conducted follow-up calls to clients.
- Completed accurate daily report documents, memos and invoices.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Reviewed and balanced daily bank deposits and deposit report.
- Provided onboarding and training for new support staff.
- Answered multi-line phone system and greeted callers enthusiastically.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Completed accurate order entry and data verification.
- Processed cash payments and credit and debit card transactions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
- Processed product returns and assisted customers with other selections.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Achieved perfect attendance and on-time record.
Education
General Studies
Wentworth Military Academy And College
Lexington, MO 01.1993 - 02.1994
High School Diploma -
Nevada High School
Nevada, MO 08.1979 - 05.1983
Business Administration
Nevada Vocational Technical School
Nevada, MO 08.1981 - 05.1983
Skills
Distribution and warehousing
Transportation activity management
Carrier negotiations
Route optimization
Shipping and receiving
Documentation
Operational management
Policy and procedure adherence
Continuous Improvement
Materials management
Production planning
Cost control and tracking
Safety and compliance
Cost reduction
Safety regulations implementation
Loading and unloading
Shipment coordination
Staff supervision
Vendor sourcing
Bid coordination
Profit and loss understanding
Contract Negotiation
Teamwork and Collaboration
MS Office
Critical Thinking
Dependable and Responsible
PPE Compliance
Data verification
Accurate data entry
Upselling expertise
Data entry skills
Excellent Communication
Data Entry
Timeline
Logistics Manager
NF Protein, LLC
02.2017 - Current
Purchasing Agent
Smithfield Foods, Inc
05.2011 - 02.2015
Shipping Clerk
American Standard Brands
01.2010 - 07.2010
General Studies
Wentworth Military Academy And College
01.1993 - 02.1994
Secretary
Hiland Dairy Foods
02.1987 - 03.2008
Business Administration
Nevada Vocational Technical School
08.1981 - 05.1983
High School Diploma -
Nevada High School
08.1979 - 05.1983