Emma Contreras
Bronx,New York
Summary
Currently enrolled as a college student majoring in accounting, I am passionate about learning and have developed a strong work ethic. My experience in customer service and retail has honed my ability to stay focused, adaptable, and efficient in fast-paced environments. I am eager to continue growing, both personally and professionally, by taking on new challenges that allow me to apply my skills and further my development.
Overview
2
2
years of professional experience
Work History
Sales Associate
Garage Clothing Store
New York , NY
03.2024 - 07.2024
- Provided exceptional customer service by assisting shoppers with product selection, styling advice, and personalized recommendations.
- Maintained a visually appealing sales floor by following merchandising guidelines, replenishing stock, and organizing displays.
- Maintained a visually appealing sales floor by following merchandising guidelines, replenishing stock, and organizing displays.
- Supported promotional campaigns by educating customers about current sales, new arrivals, and loyalty programs.
Sales Associate
Journeys
New York , NY
08.2023 - 02.2024
- Greeted and engaged customers upon entry and exit, ensuring a welcoming and positive store experience.
- Provided exceptional customer service by assisting customers with product selection, ensuring a personalized shopping experience.
- Achieved and exceeded daily and weekly sales goals through effective communication and upselling techniques.
- Managed inventory by receiving and processing shipments, organizing stockrooms, and maintaining accurate inventory levels.
- Completed opening and closing procedures, including cash handling, security protocols, and store preparation.
Barista
Juice Press
New York , NY
08.2022 - 03.2023
- Delivered high-quality customer service by promptly taking orders, answering product questions, and providing personalized recommendations.
- Handled point-of-sale transactions, processed payments, and managed cash handling with precision and attention to detail.
- Supported team efforts in opening and closing procedures, including equipment maintenance, and store preparation.
Tutor
Reading Partners SYEP
New York , USA
07.2022 - 08.2022
- Volunteered as a tutor for Reading Partners, a nonprofit organization dedicated to improving literacy skills in elementary school students.
- Delivered one-on-one tutoring sessions focused on reading comprehension, fluency, and vocabulary development to help students achieve grade-level proficiency.
- Fostered a supportive and encouraging learning environment by building positive relationships with students, boosting their confidence, and academic performance.
Education
High School Diploma -
Murray Hill Academy
New York, NY06-2024
BBA - Accounting
Baruch College of The City University of New York
New York, NYSkills
- Opening and closing duties
- Up-selling
- Cash Handling
- Exceptional customer service
- Fluent in Spanish and English
- Positive and professional
References
- Sandra Gil, Supervisor, Reading Partners, sandra.gil@readingpartners.org, (516)-341-1632
- Rhea Quinones, Supervisor, Reading Partners, rhea.quinones@readingpartners.org
- Destini Morales, Manager, Juice Press, (347)-309-3045
Timeline
Sales Associate
Garage Clothing Store
03.2024 - 07.2024
Sales Associate
Journeys
08.2023 - 02.2024
Barista
Juice Press
08.2022 - 03.2023
Tutor
Reading Partners SYEP
07.2022 - 08.2022
High School Diploma -
Murray Hill Academy
BBA - Accounting
Baruch College of The City University of New York
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