Emma Contreras
Seguin,TX
Summary
Adept at process improvement and operational support, I significantly enhanced workflow and safety standards at Amazon. My expertise in performance monitoring and my proactive approach to coaching and problem-solving led to notable increases in productivity and quality assurance. Skilled in both team leadership and process analysis, I excel in driving continuous improvement with a constant thirst for knowledge and achieving strategic goals.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
10.2023 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted coaching's and seek to understand conversations with associates within processes to improve operations, safety and productivity
- Placed in charge of 20+ associates within an area or group for safety, productivity and quality to meet customer promise
- Monitored and reported on process performance to verify compliance with established standard work.
- Prioritized initiatives to increase success rates of strategic processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted in the onboard and training of several members of management to help improve and gain knowledge of the department processes and problem solve on an expert level
- Surpassed team goals by partnering with leadership to implement best practices and protocols.
- Volunteered to help with special projects improving safety and productivity
Fullfillment Center Associate
Amazon
08.2021 - 10.2023
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Met and exceeded department expectations on productivity and quality.
- Made a point of contact for ensuring optimal performance and constant functionality of an area essential to building operations.
- Printed labels, packaged boxes, and loaded into outbound containers.
Customer Service Representative
PNC Bank
09.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer acc
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
Fulfillment Center Associate
Amazon
08.2016 - 08.2020
- During tenure: trained across multiple departments; ICQA, IB Dock, Inbound and Outbound
- Training Ambassador for IB Dock and onboarded several members of management to help improve their process knowledge to an expert level
- Process Guide and POC for IB Vendor Receive
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Received new stock and input values into computer system.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
Certificate of Completion - Cybersecurity
Flatiron School
Remote05-2023
High School Diploma -
Marion High School
Marion, TX05-2012
Skills
- Performance monitoring
- Safety management
- Process improvement
- Workflow management
- Key performance indicators
- Quality assurance
- Continuous improvement
- Process analysis
- Operational support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Process Assistant
Amazon
10.2023 - Current
Fullfillment Center Associate
Amazon
08.2021 - 10.2023
Customer Service Representative
PNC Bank
09.2020 - 08.2021
Fulfillment Center Associate
Amazon
08.2016 - 08.2020
Certificate of Completion - Cybersecurity
Flatiron School
High School Diploma -
Marion High School
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